Cariloop provides the world's first fully-integrated, tech-enabled Caregiver Support Platform to help working caregivers and families plan for and manage the care of their parents, grandparents, spouses, siblings, in-laws, and adult children. The Platform features a HIPAA-compliant, web and mobile-friendly portal that helps families securely communicate across all devices and store important health, financial, and legal documents while having on-demand access to a dedicated Healthcare Coach who guides the families through the many decisions they make over the length of their caregiving journey. For more information or to get started with Cariloop, please visit us at www.cariloop.com

Operations and Support Lead for Bottle Rocket’s AWE product. AWE is a 24/7 software platform that enables companies to manage, deliver, and monetize digital content on mobile (iOS Android) and connected devices. Key responsibilities and contributions:• Own client supporto Create processes to ensure visibility, tracking, escalation and coverage of reported incidentso Own and implement support toolso Diagnose client reported incidents and interface with appropriate teams (engineering and operations) as needed o Build and manage client communications to ensure strong relationshipso Own and manage outage process including internal and external stakeholder communication, root cause analysis and implemention of remedieso Tracking and reporting on SLAso Train and support clients on applicable product tools including publishing of training materials• Manage client support teamo Responsible for hiring and onboarding• Product Owner for client-facing toolso Manage backlog for the engineering and operations teamo Drive new feature implementation and delivery• Pre-sales technical support for product• Drive environment setup and configuration based on internal and external requirements• Manage product releases and maintenance updates

Responsibilities for Software Engineers in Quality include both functional and non-functional (security, reliability and performance) requirements and capabilities. Develop systematic test plans, in conjunction with Software Analysts, to ensure adequate code coverage. Develop testing solutions, such as programs, scripts, database manipulation and API level tests, that perform integration, regression and performance tests.

Provide thorough test coverage to ensure quality of the software. Utilized existing income tax and software knowledge to create and execute manual test cases. Constantly changing tax laws required strong research skills.

Provided reliable and consistent technical support via phone and in-product support utility. Consistently provided the highest volume of quality call resolutions.