• Take a consultative approach with clients to determine their human resources-related needs, discussing potential solutions to those specific needs. • Worked in collaboration with clients to develop handbooks, job descriptions, and policies and procedures.• Provide in-depth training on a variety of topics, including state and federal laws, non-harassment, interviewing, and discipline, and play a key role in the tracking of FMLA and other leave types. • Partner with clients on benefits, including choosing the plans, employee rollouts, reconciliations, and COBRA administration. • Resolve a wide range of issues in a timely, professional manner to maintain the client's level of satisfaction.

• Served as the initial point-of-contact with clients to determine their first payroll date and schedule the company load, including a welcoming call to explain to clients what HRO was and its benefits.• Completed company load and schedule training, working in collaboration with clients to install WebEx, checking the preview to ensure it was coded correctly, transmitting data to HRO through DSE, and troubleshooting issues to resolution.• Delivered an overview of HRO, explaining and scheduling training for HRO complete training on the HRO site with the client’s administrators, including covering advanced features comprised of benefits and performance reviews. • Provided comprehensive client support, answering questions in a timely, professional manner while transitioning the client to an on-going support status.Notable achievements while in the position included:- Delivered a high closure rate of open HRO IC cases in January with a high of 129 open cases, down to 30 by the end of the year 2012 – 2013.- Promoted to team lead within 6 months in the position. - Selected as a member of the Mentoring, Events, and Denver Online Services Summer Picnic Committees in addition to serving on the HRO Council. - Completed the Denver Leadership Development Program.

• Responsible for the administration of payroll, hiring, employee retention, terminations, personnel records, legal compliance, compensation, benefits, and long-term staffing strategies. • Accountable development and administration of personnel rules and regulations for the organization, pay and job classification structure, and employee training, safety, health, and morale-related programs. Notable achievements while in the position included:- Worked in collaboration with Senior Management and owners to create highly effective human resources policies and procedures implemented companywide. - Partnered with Senior Management, owners, and employees to successfully combine 2 different cultures of the merged groups. - Led the transition to a new payroll company, utilizing and utilizing an HRIS, and payroll systems.- Successfully merged 2 401(k)/pension plans into one plan.

• Oversaw all human resources function at the store level, forecasting labor needs while keeping average and effective wages in line with the budget.• Responsible for all store staffing, hiring based on business needs, training to drive increases in performance, working to retain high performing employees, and terminating employees as needed. • Maintained accurate personnel records, ensured comprehensive legal compliance, and developed and implemented strategy around compensation, benefits, and long-term staffing.• Developed programs around employee training, safety, health, and morale to drive performance improvements.

Human Resources