Lead technician in Service Department for midsized Managed Services Provider located in Lockport Illinois. Responsible for resolving technical issues that lower-level technicians were unable to resolve. Supervised remote technicians. Troubleshooting and resolving most every type of service request from customers. Documentation and strategic planning. Microsoft 365 administration.

Systems Engineer for Non-Profit technologies firm located in Springfield Illinois. Responsibilities include Data protection, VMWare administration, Active Directory administration, Server monitoring, Documentation of server environment, M365 Migration, MS Teams, and Microsoft 365 administration. This position is a remote position within the Systems Operations department reporting to the Director of Technical Services. Position is 100% remote.

Department head of Information Technologies & Litigation Support departments for a prominent Chicago Law Firm specializing in Medical Malpractice & Intellectual Properties Defense. Hands-on executive managerial position / senior engineer. Lead technical expert for the firm, taking the firm from its small network design into the present enterprise class network in place today. This role also created a litigation support team that supports litigation teams providing in-court support, utilizing current technology in courtrooms across Illinois during jury trials setting the standard for digital presentations and demonstrative exhibits across the state since its inception in 2004.

Information Technologies manager for an International Mechanical Contractor / Construction firm located in Manhattan Illinois with remote offices in the US and Internationally. Migrated small business network to an enterprise-class infrastructure while managing IT operations for an international network environment.