Responsible for over viewing the operational details of a busy technical company with 30 employees. Ensure the department achieves its targets with respect to turn around time and quality, as well as striving to continuously monitor standards and improve processes.Work scheduling and compliance to multi-varied customer requirements.Generate reports of faults and underlying causes and recommended actions.Responsible for Health and Safety implementation, as a fire warden and maintaining ISO procedures.Create ISO 9001 documentation and work instructions in line with both the legal and procedural requirements and ensure audits are up to date.Generate trend analysis for both fault data and performance to identify and aid continual internal improvement and quality aspects, which are presented to external customers.Fluent in Microsoft Office and all Windows operating systems.Responsible for the timely repair of Laptops, Desktops, Printers, PDA's, Scanners and EPOS equipment and their sub assemblies. Ensuring a required level of quality at all times with excellent first fix rate/fault finding skills.Very active role in new project installation and setups including all relevant training and performance monitoring, acting as a trouble shooter for errors and as a first point of contact. Written, implemented and presented training packages to both internal and external personnel for depot and field engineer activities.Representative for the company and have frequently visited clients to ensure total conformance to their standards.