I provide technical expertise for the IT procurement process along with data/business analysis.

As a member of the Operations Project Delivery I focus on IT related projects that are delivered in an operational environment. Some common activities include:- Develop/Maintain all project documents such as Project Charter, Project Communications Plan, Project Schedule etc.- Provide regular reporting to management- Provide recommendations to management - Organize and host meetings with internal and external stakeholders- Provide project financial forecasts- Collaborate with other government departments- Document all decisions, changes etc.- Train student team members

I am a member of the newly formed High Availability Response Team (HART) that is responsible for Incident Management and Major Incident Coordination here at IRCC. I was fortunate enough to join the team at it's inception, which provided me the opportunity to help develop the team's policies and procedures from the ground up. The team is still growing and so is our role.In this role I:- Consult with Senior Management- Prepare briefing notes for the Executive- Coordinate communications throughout the life of an incident- Consult with clients/partners and other stakeholders- Develop and implement policy and procedures- Organize postmortems

Incident Management team member providing support for GCMS.As an IT Support Analyst for the GCMS Incident Management team my duties were to provide real time monitoring for the GCMS system to identify and correct errors as they occur, respond to incidents and support major and minor software realeases. Also, to a lesser extent I was also required to respond to user generated issues. This team provides 24/7 support and includes rotational on-call duties. I am required to monitor and work with both the back end and front end systems for not only internal IRCC systems, but also their communication with our external partner's systems. This work is performed using various technologies such as: - MS SQL Queries - IBM Websphere MQ Explorer- Microsoft AppFabric- Microsoft BizTalk- Oracle Siebel- Microsoft Team Foundation Server (used for ticket/request tracking purposes. )

I worked as a Service Desk Agent for the Principal Publisher at Service Canada. The Service Desk is the principal point of contact for internal and external partners in regards to the migration and publishing of Government of Canada websites on the "Canada.ca" domain.- Worked with Jira Corporate for use as a ticketing system.- Maintained information with respect to Information Management best practices.- Communicated with colleagues, management, as well as internal and external partners. - Worked with SharePoint.- Adobe Experience Manager (AEM)

I worked in a Windows Enterprise Environment as a Service Desk Specialist. I was the lead Queue Manager for the IT Accounts/Access and Permissions team in the Information Technology Operations Division at Statistics Canada. While my primary role centred around monitoring incoming requests for service and dispatching to my team members, I was also responsible for providing advanced troubleshooting, policy/procedure creation and advice, quality assurance, investigating client complaints, identifying emerging issues and incidents and more.- Acted as the lead Queue Manager for the Census Support team for the 2016 Census which was the single point of contact for Census related requests as well as Census incident management coordination. - Experience communicating with internal and external partners.- Worked in XP and Windows 7 environment including during the transition to Windows 7.- Extensive Active Directory Experience.- Microsoft Exchange administrator.- Incident Management.- Quality Assurance.- Documentation.- Training new team members as well as other teams.- RSA Administrator (RSA Security Console).- Government myKEY Experience (Local Registration Authority).- Confluence Admin.- Hardware troubleshooting.- Presentations to stakeholders and management.

I was a Police Constable with the Royal Canadian Mounted Police and held various roles until on the job injuries caused me to go back to school (2013-2015) to get into Information Technology. I was a Training Associate, Use of Force Coordinator, General Duty (Emergency Response) and Neighbourhood Liaison Officer throughout my career. - Conducted various criminal investigations as the primary investigator.- Wrote Reports to Crown Counsel in relation to criminal charges (laying a charge against an accused).- Wrote warrants and production orders. - Wrote a Memorandum of Understanding between the Burnaby Police Detachment and the local school board for their School Liaison program.- Routinely worked with community stakeholders, internal partners and external police and government agencies.- Coordinated mandatory training programs for the second largest detachment in Canada.- Oversaw the field coaching program for new recruits.- Acted as detachment security coordinator and responded to security audits performed.- Assessed and revised exhibits practices and policies in regards to firearms handling and storage.- Planned events involving the police and the community.- Trained and supervised volunteers and auxiliary constables.- Provided court testimony.- Worked with community partners to enhance community safety. - Completed numerous RCMP courses including: Offence Related Property 1 and 2, Introduction to Disclosure, Introduction to Production Orders, Evidence Gathering From Financial Institutions, Exempt Bank Awareness, Customs and Excise, Basic Investigative Interviewing, Fraud Investigator and others.