Serve as lead to the Customer Service Group of Printpack's second largest customer. Maintain a high level of professionalism and optimism among our team and ensure to lead by example. Fostering exceptional relationships between the GMI sourcing team and the Customer service group. Implementing functions to always strive towards team building both with internal and external partners. Working within a Master Planner role to align on internal planning processes to create a seamless service for production needs. Managing volume of over 100 million dollars worth of annual business.

After six years of working as a Customer Demand Analyst, the position of level 2 was created, and I was given this promotion. I served as a mentor to both new hires or anyone within the department that may need extra care and attention. Provided extensive one one one training to the department and me team on system upgrades as well as customer requirements. led a Training and Development team to brainstorm better ways to onboard new business and associates. Still remained as a contact for Printpack's second largest customer and provided all responsibilities listed in the Customer Demand Analyst role below.

Entered product orders, inventory, and releases in a timely manner to ensure customer satisfaction and efficiency in maintaining Printpack's schedules operations. Managed 30+ million dollars worth of items for Printpack's Second Largest Customer. Maintained usage for over 300 stock codes. Provided support for internal staff to maintain a steady flow of product development and releases to external customers. Used Vendor Management production planning to meet supply and demand requirements of customers to safeguard against product shortages. Worked alongside graphics staff to ensure design specifications and aesthetic qualities meet customer standards. Developed and maintained strong relationships with customers to help facilitate ongoing business opportunities and growth. Worked collaboratively with sales to ensure accuracy with pricing, structure, trials, and customer projects.

Scheduled delivery and usage for raw materials to ensure optimal production or packaging and supplies. Identified and resolved inventory and production issues in a timely manner to guarantee steady business operations, while proactively planning and troubleshooting potential concerns. Functioned alongside Customer Demand Analysts to confirm order accuracy and guarantee efficient use of recourses. Served as a point of contact for suppliers to verify production schedules, quantities, and utilization of materials.

Received, calculated, and processed Field Service Rework Requests and Returned Material Authorizations. Reviewed, recorded, and conducted follow-up services for customer complaints. Compiled monthly reports for various operations including top customer accounts, operator data, and department waste. Developed and worked to maintain strong relationships with both internal and external customers in a manner that demonstrated a high level of commitment to excellence and customer service. Performed various tasks to ensure optimal functioning, including machine calibration and stock supply of lab utensils and products. Managed Supplier Quality Claims with a focus to bring corrective action to raw material issues and complaints.

Inspected materials for critical defects and performed quality checks for converting material produced on all machines. Calculated test frequencies to meet and exceed the highest standards or product development and performance for unmatched customer satisfaction. Retrieved, documented, and processed quality control data in both a quick and efficient manner to ensure accuracy and administered corrective action if required. Brainstormed innovative actions to improve departmental processes. Aided in internal audits to ensure all work instructions and protocols were documented and adhered to.

Documented results of quality testing procedures to control and preserve a level or excellence for productivity. Researched avenues for improvement and implementation of guidelines for maintaining quality control standards and corporate compliance. Calibrated equipment for accuracy and precision or testing techniques. Investigated materials for print flaws, out of spec solvent frequencies, and extrudate irregularities.