As the IT Operations Manager at BG Group / Shell I am responsible for the day to day operations of the following services:3rd Line Infrastructure Services covering all subsurface infrastructure, ISILON storage, Global HPC Clusters, Citrix environment and all server class and high end workstations. Also included under infrastructure is DBA services and Capacity Management.Global Response Desk - Incident and request fulfilment.Applications Portfolio - Release and deployment of all 250 subsurface applications. License management and application packagingI report directly to the Global Service Delivery Manager and perform the following tasks:Build business cases as part of the CSI process to present to board level in order to gain funding for various projects such as new storage systems, Citrix refresh, Global HPC Cluster deployments to over 10 Global AssetsSupplier management. Responsible for managing the contract with 3rd party sub-contracted suppliers including monthly reports and quarterly governance meetingsQuarterly and annual performance reviews with all direct reports. Accountable for objectives and approving bonus (at year end) for all team leads and their direct reportsOwner of the monthly service review meetings with the client to ensure all SLA’s metAttend Global Service Review Board to present to CEO level with other Service Delivery OrganisationsPrimary point of contact during Shell takeover of BG Groupo During the contract change I was responsible for the knowledge sharing and handover of current contract for all services listed above from BG Group to Shello This covered technical documentation, knowledge sharing, process overviews with associated documentation and presentations and managing redundancy situations to ensure the correct balance of skillsets available to run the remaining service and costso Building scope of services for 2017 including team structure, costs and creation of new SLA’s

Technology Enablement Manager, reporting directly to UK Service Delivery Manager.Management of the following services: 3rd Line Infrastructure, DBA Services, Applications Portfolio, Library, Cartography, GIS and Capacity ManagementSet up new global contract with the client, leveraging the overseas offices to provide Data Loading, Infrastructure and application portfolio servicesQuarterly and annual performance reviews with all team leads that reported directly to meWith the above mentioned services I was accountable for all Sub-Surface Infrastructure, Databases, License availability (from both a hardware and license management perspective) and the Release and Deployment process of all 250 applications in Applications Toolkits. This included liaising with users at app champion and function head level and various external vendors, app packaging, testing and deployment utilising a rigid process within the Test, Dev and Pre-prod environmentSupplier / vendor management: Accountable for the external companies that subcontracted through Schlumberger for the overall contract (Exprodat and Tribal). Held quarterly service review meetings to ensure their delivery has met contractual obligationsResponsible for planning and chairing monthly service quality meetings with the client. Meeting consisted of review of all SLA’s from each team and presentations covering all aspects of the delivered service

Team Lead of approximately 15 Infrastructure resources (3rd line), reporting directly to UK Service Delivery ManagerPerform quarterly reviews with all team members, creating objectives for the year and proposals for individual bonus’s as part of their annual reviewResponsible for all Sub-surface Infrastructure including EMC ISILON Storage and associated data, Global HPC Clusters, Citrix Environment and all server class systems and high end WorkstationsResponsible for work and resource allocation for Project V Service resource management and planningMonthly ReportingSupplier relationship management of other SDO’s (IBM, TCS, Accenture) and third party suppliersPrimary customer engagement at all levels from users to senior IT Managers, Responsible for Knowledge Transfer to team members to ensure continuous personal development and team resilienceDeputising for Service Delivery Manager when required

Windows Technical Lead for team of 12 technical resourcesTeam split between Windows and Unix. I worked alongside the Unix Technical LeadSME for both Projects and Service from Technical Design through to implementationOverall responsibility for all Subsurface Infrastructure on Windows platform including but not limited to;Citrix PS4 farm hosting globally licensed applications accessed 24 x 7Global Licensing Environment including FlexLM, Sentinel, Hardlock technologiesAltiris Deployment of all applicationsBuild and deploy servers (SQL, Citrix, W2K, W2K3) and workstationsManagement of monthly Planned Maintenance activities covering both technical and resource allocation