Lee Gonzalez Email & Phone Number

Indianapolis, Indiana, United States

As an Intermediate Claims Adjuster at Progressive Insurance, I have had the opportunity to demonstrate my strengths in customer relationship management and team leadership. I managed up to 40 new claims weekly, always prioritizing understanding and anticipating customer needs. This focus contributed significantly to increasing customer satisfaction and streamlining resolution processes. My role also involved providing leadership and guidance to customer support teams, enhancing our collaborative efforts to improve new hire performance and overall customer interaction strategies. Through developing and implementing training programs using a network-based model, I successfully increased content mastery by 20% and average performance ratings by 30% year over year.

In my role as a Personal Finance Associate at American Income Life, I led a team of 15-20 representatives, focusing on a customer-first approach throughout the client’s journey. This approach was instrumental in improving customer engagement and satisfaction. I also streamlined the process of tracking and resolving customer issues by utilizing a CRM system, enhancing overall customer trust. My responsibilities included facilitating professional development workshops, which were key to increasing client acquisition and contributing to a 25% increase in sales. Collaborating closely with customers to identify and recommend tailored personal finance products, I ensured that their specific needs, including retirement planning and long-term investing, were met.

Indianapolis, Indiana, United States

As a dedicated 2nd Grade Teacher in the Indianapolis Public Schools District, I am proud to have led initiatives that resulted in substantial improvements in student achievement, particularly in reading and math. Through the implementation of data-driven instruction and targeted interventions, I facilitated significant growth in student literacy and numeracy skills. In reading, I implemented strategies such as guided reading sessions, literacy centers, and phonics instruction, resulting in a 20% increase in students reading at or above grade level by the end of the academic year. Additionally, through regular progress monitoring and one-on-one support, I observed an average gain of 1.5 grade levels in reading proficiency among struggling readers. In math, I utilized hands-on activities, differentiated instruction, and problem-solving strategies to enhance student understanding and proficiency. As a result, there was a notable 25% improvement in math assessment scores, with 90% of students demonstrating mastery of grade-level math standards by the end of the year.

Northfield, Mn

At Carleton College, as a Post-Secondary Education Coach, I established partnerships with post-secondary institutions to offer dual credit options for high-risk high school seniors. This initiative resulted in a 12% increase in graduation and college acceptance rates. I also modified the curriculum to be more culturally responsive, leading to a significant 38% improvement in student achievement. Implementing student-centered learning techniques, such as peer review and project-based cooperative learning groups, I catered to diverse learning styles, thereby fostering a more engaging and supportive learning environment.

New York, New York, United States

During my summer internship as a Talent and Human Capital Intern at Success Academy Charter, I focused on measuring teacher performance to pinpoint areas needing improvement. This role allowed me to develop and manage project schedules that shifted the management approach, leading to a 50% increase in teacher retention. My approach centered around a "person-first" qualitative design that balanced human elements with result-driven strategies. Delivering regular reports and analyses to various stakeholders, I contributed to informed decision-making and the continuous improvement of educational strategies.

During my time as an intern in Education and Community Programs at Lookingglass Theatre Co, I took charge of strategic initiatives aimed at promoting educational outreach and community engagement for children aged 6-14. With a strong emphasis on accessibility, innovation, and inclusivity, I successfully led a team of 6 individuals in creating and executing artistic programming that not only enhanced the lives of participants but also helped develop their theatrical skills. Additionally, I formed valuable partnerships with local schools, community organizations, and cultural institutions to broaden the organization's reach and influence.

Chicago, Illinois, United States

As an Art Administration Intern at Lookingglass Theatre Co, I actively contributed to the coordination and execution of various stage productions and fundraising events. This involved liaising with artists, vendors, and venue staff to ensure seamless event logistics. I also provided comprehensive administrative support to the art administration team, including managing schedules, handling correspondence, and organizing documentation for shows and events. Additionally, I also collaborated with marketing and communications teams to promote shows and events through various channels, including social media platforms, press releases, and email newsletters.

Bachelor Of Arts

Diploma