Lee Hester Email & Phone Number

West Chester, Pennsylvania, United States

Ensure high-quality project delivery & effective business development capabilities across STEM’s suite of services through understanding current practices, training & embedding best practice processes, thereby driving greater consistency and standardization globally. Led practical onboarding efforts for new starts by supporting central training modules’ rollout and providing ongoing coaching on commercial and medical projects with a heightened focus for their first 12-15 weeks in the role. Played a critical role in the North American leadership team by understanding regional priorities & ‘training needs to adapt/provide/develop training and support tailored to local needs but aligned with global WoW and best practices. Provided feedback on client/BD insights to shape Stem’s Ways of Working and future strategy.

Lead for all operational and analysis functions in the North American business, including Project Management, Project Coordination, Analysis, and Field teams. Support the North American President to meet financial targets by providing frequent updates to the pipeline and ensuring projects are delivered on time. Work with Project Directors to maintain accurate RADAR project records for precise revenue forecasts and operationalize their projects. Continually assess capacity and request additional resources. Implemented project toll gates to ensure flawless execution. Identified and integrated process improvements for more efficient project execution. Responsible for hiring, people management, development, and succession planning for all roles under my direction. Collaborate with the President of Global Operations to identify best practices and align processes, standards, and systems to drive organizational efficiency.

Greater Philadelphia Area

Manage the core operational elements involved in the execution and delivery of projects, which include initial project set up including the creation of project workbooks, conducting HQ project interviews with members of the client’s leadership team (marketing, sales, training, medical, market access, and other support functions), and data analysis. Overseeing the creation and development of client results presentations, providing direction and guidance to the analysis team, managing client relationships, specifically, serving as the client’s primary point of contact during projects, identifying opportunities for additional projects with existing clients. Collaborate with STEM’s global team, identifying best practices and aligning on processes, standards, and systems to drive efficiency throughout the organization.

York, Pa

Lead the US Analytics team who perform quantitative and qualitative analysis and prepare results presentations for pharmaceutical clients. Responsible for hiring, training, people management, and development of the team from 5 to 11 analyst. Guide resource allocation to meet project timelines. Also, responsible for developing capabilities which help create efficiencies in the analysis/result presentation process. Accomplishments include formalizing a training plan for new hires, designing and implementing a project scorecard which provides 360 feedback to the project leaders and analyst for every project completed. Worked on a global team to align all countries on project delivery procedures as well as determine more efficient ways of working.

Wilmington, Delaware

Lead the Market Insight Leader Team, supporting the Primary Care Sales Customer Facing Teams. Responsible for people management and development within the Market Insight Team. Ensures the insight and analytical requirements of the customer facing teams (TA VPs and Executive Business Directors) are met. Focus on providing forward looking insight and analytics to identify opportunities and challenges by providing strategic recommendations to the business leaders.

Wilmington, De

Collected and aggregated local market insights to develop customized go to market approaches to optimize strategic and business objectives in the Traditional and Progressive BUs. Consulted and advised with Executive Business Directors, Commercial Business Directors, and Regional Account Directors to identify and evaluate business opportunities, which fit within the strategic direction of AZ. Prioritized, developed, and led summit meetings to uncover customer needs by consulting on how to adapt the way we approached the customer from a selling and messaging standpoint.

Managed a team of 12 Pharmaceutical Sales Specialist. Coached, trained, and developed PSSs by conducting field rides, team meetings, and mentoring sessions. Developed business plans and tactics to maximize sales through each brand strategy. Worked with individual PSS to identify areas of opportunity and create individual development plans to ensure they continue to improve their skills. Delivered strong sales performance for multiple brands.

Responsible for locating and placing technical professionals. Initiated client leads through personal marketing. Conducted extensive research and recruiting utilizing the Internet and World Wide Web. Able to work as an effective team member.