Lee Holdgate Email & Phone Number

England, United Kingdom

United Kingdom

Sheffield, England, United Kingdom

- Worked within an operational resilience programme to deliver a rollout of technology resilience assessments globally, this is against all core infrastructure components which underpin HSBC’s important business services.

Birmingham, England, United Kingdom

- Engaged to plan and lead 2 complex workstreams to drive the timely integration of Legal & General Insurance (known as Fairmead Insurance) to LV= Insurance following the acquisition of Allianz Insurance. - Served as project lead for the transition of finance processes and regulatory reporting, as well as overseeing major review and exit of 300+ active.

Liverpool, England, United Kingdom

Lead IT project manager working on a data centre co-location move and multiple technical workstreams delivered as part of an O365 programme inc teams.

Port Sunlight, Wirral

- Integrated workplace management system (IWMS) - Major application upgrade plus a migration to a cloud-based solution (Azure) delivered at Unilever, highly complex technical delivery whilst working alongside the relevant business partner Planon. Including working on automation with bots.- Condecco - Successfully led and implemented an on prem to SaaS.

- HSBC Voice ID – Responsible for the IT delivery (design to closure) of a major strategic biometrics identification and validation system, impacting all HSBC telephone banking users across the UK. The success contributed to the reduction of customer waiting times across all contact centres. - First Direct mortgage upgrade - Delivery of a complex.

North Wales

2011 - 2013 - Global ERP Portfolio- Succesful end to end delivery of a large scale SAP Netweaver 7 upgrade on x4 key business systems simultaneously (ECC, BW, APO & SNC), also included Oracle 10 to 11g upgrades (pre-req)- Successful end to end delivery of a large scale CPS 4.0 to Xenapp 6 Citrix migration for 18 countries globally- Successful end to end.

Managed a team of engineers for the operational running of 4 large scale Citrix farms and 4 VMWare ESX farms, this consisting of the support of over 800+ servers, supporting multiple global users and multiple business parters.

- Manage the migration of 5 legacy Citrix farms into 3 standard Citrix farms, introducing new business processes and creating new baseline’s across the Citrix estate- Operational support of multiple Citrix (XP metaframe 3 & CPS4.0) farms and VMWare ESX 2.54\3 farms- Support of over 5000+ Citrix users globally and support for 3rd party business partners

- Application delivery via SMS 2.0- 2nd & 3rd line application support of all Unilever packaged applications inc SAP, Business Objects- Incident, Change and Problem management within an ITIL framework

- 2nd & 3rd line operational support- Win98 & NT4.0 Desktop installations- LAN cabling- Application installations & configuration- Printer configurations & installations

- Dealing with the processing and payment of company invoices- Working with all levels of management to obtain approval on invoices- Dealing with customer queries