Customer-focused leader with progressive and diverse experience in global contact center operations, technical support, customer service, customer success, order to cash, sales operations and shared services. Demonstrated excellence in customer relationship management, process improvement and team leadership resulting in improved efficiencies, cost reductions, customer retention, sales growth and enhanced customer satisfaction. Confident and experienced communicator with proven ability to positively influence direct reports, executives and customers. Key strengths and abilities include: • Strategic Agility• Leadership Development • Process Improvement• Performance Management • Problem Solving• Resource Planning• Employee Engagement
Listed skills include Process Improvement, Team Leadership, Cross Functional Team Leadership, Customer Experience, and 27 others.