Lee Burns Email & Phone Number

Brisbane, Queensland, Australia

Sydney, Australia

Sydney, Australia

Sydney

Responsible for all planning/merchandising accross all categories. Manage the customer service, warehouse and IT functions.

Responsible for all planning / merchandising for all categories, customer services department, warehouse and logistics, I T, Facilities and Security

Covering all areas of operations from warehouse, customer service, planning, facilities, security, IT and sales operations.

Fossil UKResponsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance indicators.Reporting to the Managing Director with responsibility for monitoring and controlling compliance in all areas customer care, effective planning, staff training and development, organization and time management.Supporting management and staff to help create their own successful and productive team and become effective team leadersMaximising sales opportunities by promoting the highest standards of customer care and recognizing potential development and training opportunitiesReviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet Handling and swiftly resolving customer complaints in a professional and effective manner

Fossil UK Take on responsibility for the repairs and spare parts department. Oversee distribution of the Michele brand world wide. Responsible for warehouse and distribution. Project manage a UK office refurbishment and relocation.

Fossil UK Manage a team of 14 processors and 8 plannersOversee and control buying for over 22 brands and product extensionsCommunication of numbers to senior management

Fossil UKMerchandise all Fossil UK brands on excel and on SAP APO systemResponsible for weekly, monthly and quarterly reports to parent company in US.Set up of master data on SAP and Mitral bespoke software.

Fossil UKLook after the day to day running of all sales orders coming in to the office.Set up the processing department from scratchTrain new employees on the bespoke software system.