Manage & support an effective operational process, which ensures accurate integrity of customer / Suppliers stock and data input. Also ensuring that all operational processes and compliances are adhered to• Maintain a safe working environment which complies with aspects of the company H&S procedures• Management of stock control Team Leaders, Warehouse Operative and Operational Admin• Accountable for shift operations• Maintenance and management of WMS/TMS • Organise training activities and/or scheduling• Ensure all pre-requisite HACCP standards are maintained, reviewed and audited to ensure strict compliance is achieved at all times (Hygiene, knife control, allergen management, MHE, glass controls, spillage and damage controls, etc.)• BRC awareness• Effectively control goods in and goods out• Quality Control• Oversee unloading and loading of vehicles• Monitor agreed performance levels for all warehouse/related activity• General housekeeping • Promote an effective working environment building a diverse, well- balanced team.• Ensure all environmental control measures are in place and are effective• Work closely with the site, customer and supplier stock teams ensuring clarity and consistency• Strong system control, ensuring adjustments are fully understood and reported• Ensure efficient flow of stock throughout the site• Ensure that staff deal with all stock queries quickly and efficiently• Deal with customer and supplier stock enquiries• Ensure accurate records and complete information capture.• Maintain and expand relationships with existing suppliers.• Plan and conduct perpetual inventory counts and stock takes.• Prepare and submit various reports• Communicate effectively with all departments on site• Manage absenteeism and holiday and their cover to ensure full control of shift resource• Manage operational costs to budget and ensure expenditure is minimised wherever possible.

• Overseeing production, storage and distribution for third-party logistics; responsible for all aspects of operations, reporting directly to the Board and Customer Relations; leading and developing a customer-focused high-performance team, ensuring the highest possible standards of quality.• Coordinating the movement of stock in and out of the distribution centre, ensuring accuracy and consistently high levels of customer satisfaction; overseeing the operating/driving standards of the team, ensuring a robust compliance with Health and Safety in all aspects of operations.• Reviewing and analysing performance, identifying trends, establishing action plans to continuously improve performance; implementing changes, ensuring new processes are embedded.• Conducting accident investigations, carrying out root-cause analysis to prevent recurrences, coaching teams, ensuring continuous development of skills, driving a right-first-time attitude to all activities; recognising and celebrating success with the team.

Responsible for reviewing operations, analysing and evaluating potential improvements to processes and procedures; designing and implementing changes in the return process for shift patterns; increasing performance against KPIs, pick-accuracy, and pallets per hour productivity.

• Managing 158 warehouse and transport personnel, overseeing a white-glove distribution operations dealing in third-party logistics at 210,000ft2 warehouse with over £100m of stock, and a daily turnover of £48k of stock; responsible for budgets, KPIs, Health & Safety, and HR• Implementing the three-on-three-off shift pattern, cutting overtime by 50% and increasing productivity; reducing loss by 48%, implementing bulk returns and dropping returns while collect stock; implementing overlooked pallet charges, increasing income and reducing loss.