Lee Langford Email & Phone Number

Salford, Gb

Manchester, England, United Kingdom

Design and build the culture strategy into Financial Crime. Work with senior management to raise visibility and awareness of Talent and Skills strategies and initiatives. Design and create programmes to build leadership development opportunities, employee engagement and retention including mentorship, sponsorship, and both formal and informal training opportunities.Function as advisor and point of contact for DEI across the bank.I have the the ability to translate complex ideas into manageable and structured work tasks, including event planning and managementExperience with delivery and facilitation of workshops, discussion rounds and training sessions, in-person and virtual.

Manchester, England, United Kingdom

Part of an agile team that migrated CHAPS & International payments onto new bespoke fraud monitoring system. I designed and created new customer journeys across multiple payment types as well as building fraud profiles.Ran and managed Payment and Scams working group including multiple projects across various teams in Uk and India. With a focus on design, cost, quality and any risk impact.Provided status reports to senior steak holders focusing on progress against plans and scope,

Manchester, United Kingdom

Wellbeing lead for Financial Crime Operations, influencing senior leadership team through research and networking with stakeholders to drive engagement. Responsible for organising activities, volunteer days, social events and networking opportunities.Customer journey lead for Amazon Web Connect project, designing and creating new telephony environment to enhance customer journey, drive efficiencies and reduce operating costs.Managed project to migrate post room and mail from Edinburgh to Manchester during COVID.Created paperless contact strategy for department, creating savings of >£10,000 for bank and helped department work towards sustainability goal.Analysed and reported MI data to key stakeholders across PBB, CPB and OSS India, looking at trends and risk areas to implement changes.Enabled remote working technology and devices across department, delivered training and worked with individual team members to remove barriers they were facing and ensured no impact to customer service levels.Digital lead for internal and external FATCA, CRS and department digital channels.

Manchester, United Kingdom

Managed, coached and mentored team of 15 team members to guarantee successful team performance while ensuring individual goals and development were achieved.Ran project to improve coaching and training across department. Project improved team performance by 40% by implementing coaching and feedback tool.Developed and influenced relationship with recruitment agency to drive an equal and diverse working environment.Piloted disability scheme ‘Phil with friends’ to help remove discrimination in the workplace, and influence positive changes for disabled networks across the bank.Optimised vulnerable customer process by removing handoffs and handling any issues at first point of contact reducing handoffs and complaints.

Manchester

• Managed project to relocate team from London to Manchester. Responsible for managing budgets, hiring new team members, devised training schedules and presented regularly to senior management with essential updates • Provided analysis and reporting to across existing processes and proposed recommendations for driving efficiencies and promoted new process improvements • Assisted with the development and deployment of web chat tool to improve customer communication strategy • Created multi-skilled platform access for all teams to improve customer journey and develop employee skills

Manchester, England

• Project support to migrate fraud department from Manchester to Edinburgh • Analysed fraud trends to develop training for department and stakeholders• Monitored live fraud alerts across business accounts, reducing financial impacts to business customers and the bank• Acted as a subject matter expert for online, phishing and scam frauds for stakeholders and department

Manchester

• Produced documentary working with key stakeholders and influencers to engage Pizza Hut employees and investors• Worked with local communities to create employment opportunities for homeless people and introduced a food bank for low income households• Co-ordinated waste reduction scheme across Greater Manchester restaurants reducing waste by 30%

Cambridge

• Developing activities and social events for 100 + foreign students• Provide support and guidance for foreign students• Developing programs to enrich personal development and skill building

Cambridge

• Organised events such as weddings, formal dinners, conferences and meetings • Supervised a large team of waiters across various functions to deliver the excellent service at all times • Trained new colleagues in all forms of service including silver service and wine waiting

Level 5, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Aws Amazon Connect

Creating cloud based contact centres and call flows.

Interviewing Skills Assessment

Qualified to conduct recruitment interviews.

Bachelor Of Science, Professional Broadcast Technologies

Activities and Societies: Salford Student Life Award. Diving Society• Intellectual Property Rights in Media Applications • Social.

Gcse'S, English, Science, Maths, Sociology, Media, Geography

Hnd, Management And Supervision, Distinction

Activities and Societies: Sign Language Level 1