Lee Mcphail Email & Phone Number

Sheffield, England, United Kingdom

To obtain fares and relay information to passengers using Supertram services. Ensure a safe and clean environment for passengers and report any incidents or defects via the escalation channels. Using PDQ technology to record all sales and ensure accurate cash handling in line with company policy.

Sheffield, South Yorkshire, United Kingdom

In this role I utilise my people skills by way of coaching and guiding people into sustainable paid employment.This is done by advising customers regarding career options, modifying a CV to match specific roles, referral to courses to up skill individuals and identifying the right roles on a case by case basis.• Manage a caseload of ESA, JSA and Universal credit customers across South Yorkshire and Greater Manchester• Providing information, advice and guidance to the long term unemployed (DWP Work Programme)• Identifying and managing multiple and often complex barriers to employment such as mental health, physical health drug and alcohol dependency, low skillset and long term unemployed• Take control of a conversation with challenging subjects and give constructive feedback on personal and sometimes emotive issues such as personal hygiene, drug and alcohol issues and family issues• Prioritising a workload to ensure consistent delivery of KPI and objectives• Coaching and supporting needs on individual basis of a diverse customer base• Providing marketing sessions and matching to sustainable employment opportunities• Management Information provision; auditing and review of caseload files• Referral to skills companies, placements, counselling services, physiotherapy services, financial and self-employment advice• Provide advice and guidance with empathy to improve customers well-being, confidence and move them closer to job market

Sheffield, South Yorkshire, United Kingdom

• Manage a team of up to 30 staff across Sheffield and Manchester sites• Maximising of sales through PI, advertising and use of SEL and promotional bulletins• Management of due diligence and risk assessment compliance• Management of H&S and Licensing training and resolution of issues• Periodic review of P&L with store manager• Quarterly site safety meetings• Control of payroll through scheduling, succession planning and recruitment• Auditing of HR files and follow up of disciplinary procedures when required• Conduct investigations and disciplinary meetings in-line with HR instruction

Sheffield, South Yorkshire, United Kingdom

• Maximising of sales through PI, advertising and use of SEL and promotional bulletins• Leading a team of up to 15 staff in the daily running of store• Manage the challenge 21/25 compliance and sign off refusal log• Escalation of incidents in relation to H&S and Licensing to management• Due Diligence checks carried out in a timely manner• Ordering stock and carrying out stock checks as per rota• Use of IT and internal systems to keep up-to-date with trade legal standards• P.O.S management via price checks and updating of S.E.L• Merchandising and implementation of promotional bays

Portsmouth, United Kingdom

• Maximising of sales through PI, advertising and use of SEL and promotional bulletins• Managed a team of up to 20 staff• Completed staff training using EPOS systems• Carried out induction of new employees within CSA job role• Managed voids and refund procedures• Handled escalated customer complaints to resolution• Completed all till checks and cash handling• Deputised in absence of department manager

Gcse, English, Geography, Maths, Music, Science

Nvq, Customer Service, Levels 1 & 2