Lee Morrison Email & Phone Number

Aberdeen, Scotland, United Kingdom

Aberdeen, United Kingdom

Moving between various sites supplying support as part of the Extra Resource Pool

Aberdeen, United Kingdom

Support Engineer, supporting and advising a collection of companies and customers with 1st and 2nd line duties including backup tape/drive changes and occasional networking/server tasks.

Aberdeen, United Kingdom

• Take responsibility for ownership of incidents and ensuring the user is kept informed of progress
• Maintaining an accurate, up to date and complete log of all knowledge and information
• Assist in user acceptance of any new systems and technologies
• Liaise with external providers where needed to ensure continued service delivery
• Assess recurring issues, investigate them and use appropriate methods to resolve the root cause using agreed processes
• To assist in providing help desk cover along with other IT staff

• Acting up duties, maintaining 1st line role whilst covering post of Service Desk Supervisor.
• Take responsibility for ownership of incidents and ensuring the user is kept informed of progress
• Maintaining an accurate, up to date and complete log of all knowledge and information
• Assist in user acceptance of any new systems and technologies
• Liaise with external providers where needed to ensure continued service delivery
• Assess recurring issues, investigate them and use appropriate methods to resolve the root cause using agreed processes

· Provide a consistent and responsive IT support service, exceeding customer expectations in a manner which is professional, courteous and polite· Provide end to end ownership of all incidents and service requests· 80% first time fix (FTF)· Ensure colleagues and records are kept up to date at all times· Receive and record all calls from users; dealing.

Receive and record all calls from users; dealing directly with simple requests and complaintsProvide initial assessment of all incidents, making a first attempt at incident resolution and escalating to second and third line of support where appropriateTake responsibility for ownership of incidents and ensuring the user is kept informed of.

Providing a clean, hazard free environment while providing customers with detailed information, directions and advice. Showing the willingness to help out with simple tasks such as loading trolleys and tracking down items. Sourcing items that have been ordered and filling in the correct forms to make them ready for delivery or collection.

Testing of E-Learning Courses

Greeting customers who enter the shop, Assisting shoppers to find the goods and products they are looking for, Being responsible for processing cash and card payments, Dealing with customer refunds, Stocking shelves with merchandise, Answering queries from customers, Reporting discrepancies and problems to the supervisor, Working within established.

Taking Registers and payments, Supervising children, participating in and directing Drama activities.

Hnd, Software Development

Education record