Lee Murphy Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Technical Leadership in Public Cloud for Datacom Cloud Platform Services as a Principal focused on Strategic, architectural, mentoring and problem solving. generally Cloud Agnostic (Azure, AWS or GCP)

Melbourne, Australia

Proving Operational Support and development with Public Cloud Environments across multiple clients, multiple platforms and technology stacks

Melbourne, Australia

Support Windows, Citrix and Infrastructure for clients

Ballarat, Australia

Numerous Customers supported including Australian Government and Retail based entities. Deployed and Supported Windows 2000, 2003 and 2008 based infrastructure including physical and virtual servers. Performed onsite hardware replacement for IBM x series and HS21 Blade servers. Worked on Active Directory, DHCP and DNS environments in Windows 2003 as well as performed Disaster Recovery for customers whose IT infrastructure has been impacted by natural disasters in recent years.Provided Problem solving assistance to clients Globally to implement and support our managed environments. Worked as part of an on call roster providing out of hours support for our infrastructure. Performed changes and implementations as required by my customers

Principle Consultant at IBM CSC in Ballarat

Led helpdesk consultants in providing technical resolutions to many problems related to desktop environments. Resolved remotely problems in Lotus Notes, Microsoft Office and Windows XP where required including administrative tasks. Assisted my team in achieving a First Call Resolution (calls closed by helpdesk at a cheaper cost to IBM than referring them) of 83%. Was a major resource used by other helpdesk staff to resolve problems they couldn't resolve themselves.

Process and factory work and manual labour

Bachelor'S Degree, Accounting

Activities and Societies: NoneOff campus study

Vce