Department Head at IntelliShift | BS in EducationDepartment Head at IntelliShift | Customer Experience ExpertLeading Customer Service and Operations at IntelliShift with Six Sigma SkillsI am currently the Department Head of the IntelliShift customer experience group. We are a leading provider of connected vehicle and asset operations solutions. I have a BS in Education and over 15 years of experience in customer service, project management, change management, and SaaS implementation, with a focus on the public sector. My mission is to lead a team of industry-leading client experience employees and daily operations to create a workplace that increases individual well-being, personal productivity, and organizational effectiveness. I am passionate about delivering exceptional customer experience and driving continuous improvement and cost reduction. I have successfully implemented procedures and tools, such as Smart Forms, Zendesk, Trello, and Jira, to streamline workflows, enhance communication, and increase ROI. I have also trained and coached technical program and project management teams, using the ADDIE model and agile development methodologies, to deliver high-quality solutions for government clients. I have a solid understanding of Six Sigma tools and Lean techniques, and I have applied them to optimize call center operations and reduce operating costs. I am enthusiastic and focused, and I know how to set and achieve goals with the help of my team and partners.