Lee Saunders Email & Phone Number

I'm an accomplished IT Professional with over 22 years of experience specialising in IT Service and Support Management. I have a proven track record in leading the development and implementation of IT transformation, managing enterprise-level systems, and driving excellent customer satisfaction and service delivery.As the Global IT Service and Support Manager at Sennheiser UK Ltd, I've led the day-to-day operations of the Global IT service desk, successfully setting up a global service team and championing continuous improvement within IT Service Delivery. This experience builds upon my prior role as IT Manager for the UK, Nordics, and UAE at the same company, where I coordinated the introduction of new technologies, led multiple projects within budget and timeline, and ensured GDPR compliance.I possess a hands on approach where needed to troubleshoot and provide technical support to end-users. My continued focus on problem-solving and customer satisfaction are complemented by my skills in strategic planning and resource management.Compounding my practical experience is my educational background in Business Information Technology and my ITIL Foundation certification. I'm currently studying for the ITIL Practitioner certification, ever passionate about continuous learning and enhancing my IT management capabilities.

Listed skills include Professional Audio, Sound, It Operations, Live Sound, and 22 others.