Lee Scales Email & Phone Number

Customers make up their minds about companies and brands based on their recent experiences, and the same can be said for people and prospective talent. I’m passionate about the link between employee experience/engagement and the experience customers have with companies, EX =CX. Having a varied background that has included a strong focus on Human Resources, Organisation Development, Talent Development, Culture Change, Customer Experience, Enterprise and Digital Projects, has enabled me to champion and advocate for putting our people first to ensure they can genuinely and enthusiastically serve our customers. When purpose is clear and employee engagement is high, brands thrive.I'm known for my ability to:* Design and execute people strategies * Influence and lead organisational change * Lead and deliver enterprise wide projects* Influence and partner with technology to deliver on digital objectives through a customer lens * Engage and motivate teams to deliver on strategic and operational goals* Lead and enable teams through periods of significant change* Establish new functions to deliver on business strategy and transformation plans * Develop talent pipelines* Pivot and successfully move in and out of divisions- Customer, People/HR and Operations

Listed skills include Change Management, Leadership, Stakeholder Management, Organizational Development, and 17 others.