PA to six Directors and the property management of three, maintain and manage their busy diaries, book all their appointments and meetings.Arrange lunches and dinner appointments.Organise travel itineraries, booking flights, trains, hotels, for Directors, employees and our clients.Book and organise meeting rooms .Type Management Proposals, Letters of Engagement, Assured Shorthold Tenancy Agreements, mail merges, emails and any other correspondence needed.Creating PowerPoint presentations for internal and external meetings.Raise Fee Invoices.Responsible for handing out correct keys for our properties to surveyors, contractors and engineers.Manage the reception, meet clients and contractors. Answer the switchboard, taking accurate precise messages.Oversee and manage office supplies from water, coffee, stationery and promotional products, business cards and letterheaded paper.Responsible for updating holiday and sickness reports for all staff.Coordinate with our cleaners and oversee their supplies.Responsible for the Agenda for Directors’ Board Meeting.Take minutes at the Directors’ Board Meetings.Maintenance of the coffee machine, ensure that the coffee machine is kept clean, filled up and any fault reported.

Analyse content of interactions between Customer and Client Contact Centres by evaluating the content of telephone calls and written communication.Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service.Successfully completed and smashed seven levels of training in one year. High KPI, always on target making sure KPI never falls below target.Completing Projects assigned in a timely manner, giving feedback and insight within those projects and receiving positive and insightful feedback from the Client which has been used proactively in the Client´s policies for a better Customer Service experience. On a monthly basis give coaching and training to new employees and give side by sides to other colleagues that need help and encouragement. Won two awards for being responsive and giving feedback when necessary in a timely manner in order for the Client´s goals to be reached.

Investigating passenger´s claims within a speedy and timely fashion. Always within the timeframe with speed and accuracy so that our Passengers received little waiting time and a resolution. Handled crisis communication with professionalism and proactive mindset to mitigate damage and restore positive image. With great sensitivity handled claims over the telephone, being able to calm passengers and handle claims diplomatically and without any unnecessary further distress.

Provided Norwegian and Swedish customers with the necessary solutions to their flights and give the the best possible service. Completed Amadeus training within one week in order to override web based tools when systems were down. High KPI measured in how many calls were answered and high KPI in dealing and responding to cancelled or delayed flights. Mentored employees to maximise development potential. Resolved problems, improved operations and provided exceptional service. Developed and maintained courteous and effective working relationships. Carried out day-to-day duties accurately and efficiently. Participated in team-building activities to enhance working relationships. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Planned and coordinated all travel for clients based on budgets, departure times and travel needs.

Developed a database system for families that received therapy, conducted telephone interviews with families who received MST and FFT therapy with sensitivity and maintained good relationships and showed compassion in difficult circumstances. Taking notes in diverse meetings with confidentiality. Arranged lunches and assisted organising breakfast lunch and dinner for Foster Families undergoing intense training to become Foster Parents. Successfully assisted in a recruiting campaign for new foster homes. Updated executive diaries with daily appointments, set reminders, and added key details. Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.

Assisted with archiving Child care cases from 1993 to 2010, making sure that all electronic files were identical to the paper files. Carried out this operation with the program ePhorte (archive program) and Oda (Government program)

Effectively managed invoicing customers and the registration of the engineers timesheets in a efficient manner. Assisted the Director with the preparation of contracts for customers. Preparation of product, marketing and course materials. Followed up monthly statements with courtesy calls to customers. Identified most pressing client debt cases to pursue. Contacted customers about overdue payments by phone, letter and email resulting in the majority of payments being received and paid in full.

Translating technical procedures from Norwegian to English.Writing letters and emails to our suppliers, Indian authorities, travel agents and our respective agents in India and Singapore, in English and Norwegian.Arranging meetings and interviews.Coordinating travel and hotel reserverations for employees of Aker Borgestad and our crew members onboard our FPSO to India and Singapore.Registering documents, letters and contracts in our database system ProArc. Sending documentation via “workflows”, checking approved documentation and sending these documents onto IDC (Internal Document Control).Responsible for writing and sending letters to Indian and Singaporean embassies and arranging Visas for our crew onboard the FPSO, suppliers and employees of Aker Borgestad.Responsible for Indian applications “MOHA” for our crew in India, suppliers and employees of Aker Borgestad (362 in total). Making sure that all have “MOHA” clearance and that these applications are in order.Responsible for invoices received, double checking that these are correct and then sending them to accounts for payment.Coordinated courses held by Aker Borgestad for our crew onboard the FPSO.Working in the reception when there is need for it, i.e when the receptionist is away or on holiday. Duties include answering the telephones (two switchboards), taking in post and other reception duties.Taking minutes of meetings, writing them up and registering them into our Document Control System ProArc.

Wrote “updates” to our children’s and family supporters (godparents). Translated these letters from English to Norwegian.Sent out information to our supporters on new children and new families that needed help and support.Helped out in our Action at Christmas campaign, registered gifts into a database system and then sent these gifts to the various families and children in homes.Answered queries via telephone.

Worked for a busy classified ads department and worked to deadlines.Organised the recording and distribution of artwork to the telesales team.Maintained holiday records and sickness reports.Arranged and organised meetings and travel arrangements.

Organised claims handler’s diary and overseas travel arrangementsProvided cover in claims handler’s absence.Successfully dealt with insurance claims and expenses incurred.Typed all legal documents and corresondence by dictation.

Effectively managed client financial details and produced draft accounts and tax returns for the Inland Revenue.Successfully completed Association of Accounting Technicians (AAT) exam at foundation level.

Maintained diaries for senior accountancy management and arranged meetings, lunch and dinner engagements.Processed VAT payments for European countries.Effectively produced and typed letters for tax offices.Produced PowerPoint presentations.Answering telephones and assisting with clients and other members of staff.

Provided secretarial support to a team of recruitment and sales specialists.Dealt with the day-to-day sorting, administration and typing of incoming CVs.Accurately updated candidates CVs using the Talent 400 database.Produced the relevant documentation required for interviews and contracts of employment.Co-ordinated and maintained an efficient weekly highlight report and achieved on a regular basis a high standard of placements and sales.

Worked for two partners and a team of accountants.Carried out efficiently the production of accounts, letters and reports.Established a client database for easier access to client details.Assisted in credit control. Issued statements and invoices, raised credit notes and effectively dealt with debtors by letter and by telephone.Delegated work to other secretaries and developed good working relationships.

Assisted the General Manager and Chartering Manager.Handled vessel’s documentation which included the accurate filing of charter parties, administration of disbursement accounts and invoices.Co-ordinated vessels’ movements for the week and produced itinerary for business trips.Created and maintained an effective library.Arranged and organised personal health and insurance cover for members of staff.

Enthusiastically assisted in the production and distribution of lengthy manuals and reports for overseas clients.Supported management in handling all routine administration such as ordering stationery supplies, paying in salaries, collection of bank statements and facilitated international banking arrangements.Arranged and co-ordinated the hospitality for visitors during their stay and for the Directors.