▶ Analysed and then upgraded machines to increase productivity of staff by 60%▶ Developed a company wide Electronic Communications Policy ▶ Improved security by encrypting all 200+ computers within the company▶ Active member of cross-functional team investigating security for all aspects of the business● Provide 1st and 2nd line support for 100+ staff, with full ownership of tickets● Diagnosed and resolved software, hardware and network incidents, including Windows, MAC and Linux operating systems and across a range of software applications● Setup and maintained Windows, OSX, iOS and Android systems● Maintain Windows Server Update Services (WSUS)● Created, updated and deployed Images using Windows Deployment Services (WDS on Windows Server 2012)● Managed audit database of company assets and provided management with required information (Alloy Navigator Enterprise, PDQ Deploy, PDQ Inventory)● Managed user accounts, profiles and passwords (Active Directory, FreeBSD, KeePass, Git, Slack, TeamCity, ReviewBoard, Confluence, YouTrack, VPN) ● Charged with building, upgrading, installing and configuring all IT desktop and workstation equipment (Dell, Apple, Android, Microsoft, Samsung, HP)● Managed hardware, software and licence compliance● Setup and managed Email accounts (Outlook, Kerio Connect)● Setup and maintained Antivirus software (ESET, ERA)● Setup and maintained SIP Phones (Grandstream, Polycom)● Supported virtualisation (VirtualBox)● Charged with complete setup of new staff and the processing of leavers

▶ Setup all equipment and accounts for a startup company of 50 staff▶ Setup a streaming lab from scratch for daily PR streams; constantly improving the setup showed a vast increase in the quality of the video and audio (BlackMagic, OBS)▶ Used deployment software to develop a package which would save the team 6 hours per software uninstall (PDQ Deploy, PDQ Inventory)● Provided 1st and 2nd line support working closely with Company Directors, HR and Legal● Main contact for 3rd party support (Dell, Seagate, EVGA)● Setup multiple machines and capture equipment at short notice for Focus Testing groups (Open Broadcast Software)

▶ Planned and developed a usability lab using multiple video and audio capture devices for recording and streaming for internal product testing (BlackMagic, Wirecast)● Providing 1st and 2nd Line support for 170+ staff● Managing the allocation of tickets in the IT service desk and email systems● LAN testing and repair● Ensuring data security with laptop and PC encryption● Set up a usability test lab with video and audio capture for remote viewing and recording● Work closely with Usability Coordinator to assist in creation and implementation of usability tests● Conduct electrical safety checks on computer equipment (PAT Testing)● Main contact for 3rd party support (Dell, Seagate)

● Provide 1st line support for 170+ staff● Build, Setup and maintain desktop workstations and laptops(Dell, HP, Sony)● Audit and record all equipment in the business● Managing and assisting staff with team moves and maintenance of office equipment including desks, chairs and lights● Maintain the server and store room keeping them clear and organised● Mentored by systems and network architect

● Identified, logged and reported software bugs● Created and updated project plans and test spreadsheets● Monitored and maintained bug database● Supervised and supported external translators● Tested products in various languages (Eng, Fre, Ger, Spa, Jap, Chinese)● Tested products over LAN and Internet connections● Generated reports and graphical analysis of data● Ensured products are of high quality and are ready for public