In the Customer Success Organization, keeping and delighting our Customers are our most important tasks. We believe in a complete cycle of customer success, improved revenue, and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our Customers and as such we have created a Customer Success Team focused on increasing adoption of our solutions, ensuring our customers are successfully meeting their business goals.

Responsible for the engagement and success of client accounts. Scope of responsibilities include: • Oversee the attainment of goals in: retention, revenue, net promoter score, and reservation sales. • Maintain quality of service by enforcing customer service standards for the highly discerning client• Manage workflow while coordinating with project teams and management on schedules, requirements, goals and assignments as needed• Create new lines of business by proactive prospecting • Proven experience with nurturing client relationships and complex problem solving. • Proven track record of taking ownership and delivering successful solutions to customersTeam Manager • Motivate and train team members to perform at high levels of service and exceed company goalsInterim Manager Experience Center – Washington D.C • Managed a team that succeeded in meeting new sales and lead generation goals• Responsible for scheduling employees and ensuring proper day-to-day operations of the store• Reported the progress of goals to management on a bi-weekly bases and gave presentations to the Executive team

Designated a Yearly Pacesetter – Top of the Company 2012-13

• Assisted attorneys prepare for hearings, trials or corporate meetings• Prepared and organized case research, notes and legal documents• Drafted legal documents

•Assisted in the development of cross-campus relationships with fellow CLA partner schools•Analyzed and presented briefings on the effectiveness of various nonprofits in the Boulder and Denver areas•Collaborated and set up further relations with nonprofits in the Boulder/Denver area•Conducted meetings at Colorado schools as part of El Pomar’s EPYCS program

• Collaborated and co-organized efforts to generate an Orbis Institute Vietnam and Peru program• Produced a 200 page teaching manual/curriculum used to teach over 500 Chinese students by 70 teachers in the summers of 2007 and 2008• Taught English to lower-income Chinese students in the summers of: 2006, 2007, and in 2008• Served as the primary Team Leader which I: coordinated meetings with the Chinese administrators, directed and advised peers with teaching skills, organized group cultural activities to promote better understanding of Chinese culture, and was responsible for the personal safety of my team

• Examined and presented applicable information used in speeches given by President Hank Brown at the CU in Washington D.C. event.• Invited by Hank Brown to be his assistant at the Washington D.C. event • Led a team responsible for providing President Hank Brown with additional needed research• Coordinated efforts among fellow researchers and properly fulfilled the demands of the president