Lee Thomas Email and Phone Number
Lee Thomas work email
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Lee Thomas personal email
• 20 years of combined experience in management, sales, and client relations, with a strong background in online travel integration• Results -oriented manager with the ability to positively impact operations and increase productivity. • Highly accomplished manager/trainer/motivator with a proven expertise in building and coaching winning teams and developing top producers that consistently exceed objectives • Detail-oriented and accurate; excellent analytical and problem-solving abilities• Excel within high-pressure environments; proficient in meeting strict deadlines. • Exceptional people manager with experience in managing a wide diversity of individuals • Computer skills include Windows, Microsoft Office, People Soft, Sabre, Worldspan, Apollo, Amadeus, Oracle, Hyperion, Lucent CMS, Avaya IP Agent, Cornerstone, Humanity, OKTA, Zoom, WebEx, Skype, SharePoint, SalesForce, JIRA, Concur Expense/Travel and Microsoft Teams.
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Head Of Product Learning, Sap Product Learning Coe, Sap LearningSap May 2021 - PresentHead of Product Learning for SAP Concur Travel, US Government and Non-Core Products for SAP Learning. -
Senior Manager, Global Learning ServicesSap Concur Apr 2020 - May 2021St Louis, Missouri, United States -
Manager Learning ServicesConcur May 2017 - Apr 2020Greater St. Louis Area
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Senior Manager, Global Services And SupportConcur Mar 2016 - Apr 2020St Louis, MissouriResponsible for large global support team. Managing day to day support operations.
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Manager, Client SupportConcur Dec 2014 - Mar 2016
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Client Support Supervisor, Concur TechnologiesConcur Oct 2012 - Dec 2014Manage a very talented and innovative team within the client support organization. Lead and facilitate process change for higher standards. Cultivate long-term fortified relationships with Travel Management Companies and end users for both Travel and Expense. Monitor case flow in and out of our organization to ensure proper staffing and process adherence.
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Client Support Analyst Ii, Concur TechnologiesConcur Technologies Aug 2010 - Oct 2012Saint Louis MissouriTroubleshoot second tier online booking tool issues for Travel Management Companies. Manage daily case load and ensure proper handling of escalations and high priority cases. Facilitate meetings and training as necessary for Corporate Travel Management Companies.
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Business Analyst, Carlson Wagonlit TravelCarlson Wagonlit Travel May 2007 - Aug 2010Saint Louis, MissouriManage the relationship between third party online booking tool vendors and corporate clients, Liaison between Carlson Companies, Carlson’s Corporate clients and Booking tool vendors, Set realistic expectations for Carlson’s Corporate Clients, Booking Tool Vendors and Travel and Transaction Services, Led internal project to launch and streamline online meeting processes, Manage all aspects of the online booking sites for corporate clients, Implement features to drive adoption and acceptance of the booking tool, Manage daily priorities to meet Service Level Agreements Internal and External, Review client setups and site functionality to ensure maximum proficiency, Trouble shoot issues that may arise to determine root cause and resolution, Facilitate communication with Account managers, TTS and Corporate Clients regarding third party booking tools -
Bpo Virtual Call Center ManagerCarlson Leisure Group Jan 2005 - Aug 2007Gurgaon, India/ Saint Louis MissouriCoordinated start-up operations for new off shores Virtual Call Center, Manage and direct training activities and business operations, Lead, motivate and develop staff to ensure productivity and profitable transactions, Developed and standardized call guidelines and secured a call monitoring process, Lead meetings with Virtual Call Center team to review new account initiatives and implementation, Facilitate communication with account management team to assess and streamline new business opportunities, Maintain excellent customer relations through effective problem-analysis and resolution, Received Presidents Award 2006 -
New Hire/Recurrent TrainerCarlson Leisure Group Jan 2004 - Jan 2005Saint Louis MissouriManaged and facilitated all departmental training operations, Developed new hire travel training program and curriculum for Cruise and Package team, Designed and implemented staff training on package/vendor companies, Conducted employee assessments to evaluate performance and ensure quality.
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Sales Trainer, Carlson Leisure GroupCarlson Leisure Group Jan 2003 - Jan 2004Saint Louis MissouriConverted two Customer Service Centers into High Performance Sales Centers, Implemented new sales techniques and provided specialized training that resulted in an increase in sales and revenue, Realigned Carlson’s hiring practices with the new sales environment and marketing philosophy; developed hiring competencies and created a selection tool, Delivered new hire training and ongoing development of existing employees and managers, Measured pre- and post-training performance to evaluate training effectiveness, Analyzed individual and team performance to identify training needs, Received award for Outstanding Achievement.
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Help Desk Analyst, Carlson Leisure GroupCarlson Leisure Group Feb 2001 - Jan 2003Saint Louis MissouriTroubleshoot escalated issues and ensure proper handling of airline reservations, Communicate with airlines to accommodate passengers on alternate flights, Work queues and ensure proper handling of schedule changes. Pull reports for agent stats for upper management.
Lee Thomas Skills
Lee Thomas Education Details
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Venice Lincoln Technical CollegeBusiness Administration And Management, General
Frequently Asked Questions about Lee Thomas
What company does Lee Thomas work for?
Lee Thomas works for Sap
What is Lee Thomas's role at the current company?
Lee Thomas's current role is Head of Product Learning SAP Concur Travel, US Government and Non-Core Products - SAP Product Learning CoE, SAP Learning.
What is Lee Thomas's email address?
Lee Thomas's email address is le****@****cur.com
What schools did Lee Thomas attend?
Lee Thomas attended Venice Lincoln Technical College.
What skills is Lee Thomas known for?
Lee Thomas has skills like Salesforce.com, Management, Customer Service, Business Travel, Travel Management, Project Management, Online Travel, Microsoft Excel, Team Management, Microsoft Office, Xml Schema, Xml Databases.
Who are Lee Thomas's colleagues?
Lee Thomas's colleagues are Romanjit Kaur, Vince Lu, David Sun, Stefan Schmitt, Felix Starke, Philip Fernandez, Cosmin Pavel.
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Lee Thomas 🏎️
Austin, Tx9yahoo.com, yahoo.com, hotmail.com, yahoo.com, aol.com, cort.com, bellsouth.com, bellsouth.com, sonatype.com9 +120258XXXXX
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1payquicker.com -
Lee Thomas
United States3altour.com, thetravelauthority.com, swifttrip.com4 +181220XXXXX
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