Lee Triplicata Email & Phone Number

IT Infrastructure Support DirectorI am a dedicated, personable technology professional with multiple college degrees and a significant track record of progressive IT Infrastructure Management. I am passionate about process improvement with the goal of delivering IT Services that assist in achieving the goals of the business. I have a demonstrated history of managing IT Resources effectively in a 24x7x365 mission critical environment while delivering results on-time and within budget. I have proven to be flexible and versatile – able to maintain a sense of humor under pressure. I am poised and competent with excellent team-building skills and the ability to thrive in deadline-driven environments. Specialties: CISSP, AWS Certified Solutions Architect - Associate, ServiceNow Certified Application Developer, IT Service Management (ITSM), ITIL v2 Practitioner, Release & Control - v3 Foundations, COBIT, Certified Project Manager, Certified Scrum MasterService Level Agreements (SLA), Key Performance Indicators (KPI), Critical Success Factors (CSF), Change Advisory Board (CAB), Configuration Control Board (CCB), Incident and Problem Management, Root Cause Analysis (RCA), Service Catalog, Capacity Planning, IT Asset Management (ITAM), Software Asset Management (SAM), Vendor Management, Contract Negotiation, Statement of Work (SOW)NERC CIP Compliance, SAS/70 & SSAE/16

Listed skills include Itil, It Service Management, It Management, Vendor Management, and 16 others.