Lee Walker Email & Phone Number

I am a dedicated and experienced IT professional with a strong technical background and a passion for problem-solving. My expertise spans across technical support, infrastructure management, and project implementation. I thrive in environments where I can apply my skills to resolve complex technical issues, implement innovative solutions, and stay abreast of the latest technological advancements. I am committed to continuous learning and actively maintain my technical proficiency, particularly in virtualisation, scripting, and system administration.My commitment to excellence in service quality was notably recognised when I received the JTL annual 'Employee of the Year' award.At my core, I am deeply passionate about technical investigation and resolving complex problems, always eager to assist others in navigating their technical challenges.Technical Proficiencies• Service Desk Management: ManageEngine ServiceDesk Plus, Spiceworks; extensive experience in telephone support for hardware, software, and networking issues.• Operating Systems: Proficient in Windows 7, 10, and 11; Windows Server (2016, 2019, 2022); Familiar with Linux, Ubuntu.• Programming and Database Management: Familiar with SQL for database management. Practical experience with Python, using sample code and experimentation to develop programs that enhance process efficiencies.• Hardware Deployment: Imaging, configuring, and deploying hardware using Acronis True Image, CloneZilla, Windows Deployment Services, and InTune.• Virtual Infrastructure Management: VMware, Hyper-V, and Azure Virtual Servers.• Backup Solutions: Proficient with Microsoft, Veeam, Acronis, and SyncBackPro.• Storage Systems: Knowledgeable in managing QNAP, NetApp, Scale Computing, and FreeNAS.• Security and Policy Management: Experienced with Trellix and ePolicy Orchestrator, ensuring robust security and policy compliance within IT environments.• Collaboration and Project Management: Effective collaboration with Project Managers and Business Analysts; adept in project investigation and implementation.• Microsoft 365 and Active Directory: Daily management, including user creation, licence management, Group Policy, and software deployment.• Remote Support: Skilled in RDP for server management; proficient with LogMeIn and TeamViewer for remote user device support.• Data Analysis and Reporting: Zoho Analytics, PowerBI and Excel.

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  Wrexham Glyndŵr University

  Business Information Technologies