Governor of the Corporation Board and Chair of Audit and Risk Committee

Strategic and operational reporting and analysis of financial and business performance for Santander Retail, Commercial and Corporate banks and Wealth Management (including Private Banking).• Provided independent financial reporting, analytics and insight of the c.£4bn P&L and c.£180bn balance sheet to UK Banking executive committee member, leadership team and business areas.• Led the development and delivery of a business performance information reporting framework for UK… Show more Strategic and operational reporting and analysis of financial and business performance for Santander Retail, Commercial and Corporate banks and Wealth Management (including Private Banking).• Provided independent financial reporting, analytics and insight of the c.£4bn P&L and c.£180bn balance sheet to UK Banking executive committee member, leadership team and business areas.• Led the development and delivery of a business performance information reporting framework for UK Banking that met the needs of senior leadership, business areas and their c.12,000 users in c. 1100 retail branches and c.60 corporate banking centres. • Ensured accuracy and timeliness of delivery of c.110 tools/reports and synergy with corporate systems. Rationalised number of reports and developed single source. Ensured reporting framework updated and controlled effectively and provided single version of the truth. • Maintained and improved service whilst re-organising department and delivering 25% reduction in cost. Show less

Management of operational risk for Santander Retail, Commercial and Corporate banks• Led team of 45 people and oversaw the management and control of the operational risk management functions and operational support functions for retail, commercial and corporate banking covering c. 1100 retail branches and 60 corporate banking centres.• Ensured that all UK Banking operational risks were reported and escalated appropriately in a timely manner in accordance with the defined… Show more Management of operational risk for Santander Retail, Commercial and Corporate banks• Led team of 45 people and oversaw the management and control of the operational risk management functions and operational support functions for retail, commercial and corporate banking covering c. 1100 retail branches and 60 corporate banking centres.• Ensured that all UK Banking operational risks were reported and escalated appropriately in a timely manner in accordance with the defined corporate governance framework. • Improved management of operational risk and compliance with financial crime policies by working with senior stakeholders in business areas and Operational Risk division to improve controls. Show less

Joined team newly created put in place to address organisational conduct risk issues. • Developed a quality assurance framework that ensured that the key principles of ‘treating customers fairly’ were adhered to effectively and consistently across retail banking and wealth management businesses. • Provided effective, independent and end-to-end assurance to the executive committee on compliance with policies for management of conduct risk.

Responsible for operations of the Internal Audit Division of c.70 people ensuring the division had sufficient and effective people and resources to deliver its audit programme. • Developed and executed effective recruitment and retention and training and development strategies. • Managed the annual cost budget of c. £9m delivering savings to budget of c. 5% during period of growth for the division.• Implemented a new internal audit methodology that complied with the… Show more Responsible for operations of the Internal Audit Division of c.70 people ensuring the division had sufficient and effective people and resources to deliver its audit programme. • Developed and executed effective recruitment and retention and training and development strategies. • Managed the annual cost budget of c. £9m delivering savings to budget of c. 5% during period of growth for the division.• Implemented a new internal audit methodology that complied with the company global internal audit methodology and achieved ISO 9000 certification.• Worked with key internal (Chief Internal Auditor and divisional leadership team) and external business stakeholders to develop an audit programme that covered key risks and met the needs of the company, regulator and foreign parent company. Show less

Responsible for developing, maintain and delivering an effective strategy and programme for the internal audit of the Retail Bank and of financial crime risk across the company that covered all key risks.Previous roles• Audit Manager responsible for delivering audits of the Retail Bank. When Santander took Abbey National over in 2004 I was one of only 12 people out of 85 asked to stay on to join the new Internal Audit team.• Internal Auditing and accounting roles in… Show more Responsible for developing, maintain and delivering an effective strategy and programme for the internal audit of the Retail Bank and of financial crime risk across the company that covered all key risks.Previous roles• Audit Manager responsible for delivering audits of the Retail Bank. When Santander took Abbey National over in 2004 I was one of only 12 people out of 85 asked to stay on to join the new Internal Audit team.• Internal Auditing and accounting roles in the Employment Service and the Export Credits Guarantee Department. Show less