Lee West Email and Phone Number
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Passionate about great Customer Service, and great Customer Service Teams…15+ years' experience in the IT industry covering; Leadership, Strategic Mgmt, Software / Solution / Hardware Support, Escalation Mgmt, Professional Services, Project Mgmt, Technical Training & Technical / Process Documentation.A Strategic thinker leading a large highly technical support & account mgmt. presence across EMEA. As a region, participate in follow-the-sun support model providing Gartner recognised, industry leading support coverage to a global customer base of 20k+ customers. Helping to outline & drive strategies / initiatives across broader business, as well to continue function build-out to properly support regional sales hyper-growth.A trusted advisor and excellent communicator, reporting to the Senior Director, I engage with stakeholders to C-Level, collaborate with cross-functional teams, and mentor and coach colleagues to achieve beyond expectations.
Commvault
View- Website:
- commvault.com
- Employees:
- 3464
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Director, Emea SupportCommvaultReading, Reading, United Kingdom
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DirectorCommvault Sep 2023 - Present
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Senior Manager - Support - International WestCommvault Sep 2022 - Sep 2023
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Emea Support ManagerCommvault May 2018 - Sep 2022Reading, United Kingdom
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Technical Support Supervisor - EmeaCommvault Sep 2015 - May 2018Reading, United KingdomAs a supervisor I managed a team of 18 backline technical engineers in the Virtualization and Microsoft windows. During my time as supervisor I witnessed some great success stories proudly guiding people through promotions while helping others achieve their goal of joining new teams within Commvault.Responsible for: - Development plans - Recruitment / Interviews - Strategic planning - Cross business function communications - Goal Setting - Business case proposalsIn my 3 years of managing this team it has been one of my proudest moments in my career thus far seeing the team go from strength to strength and celebrating success as a team along the way!
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Technical SpecialistCommvault Sep 2014 - Sep 2015Reading, United KingdomJoined Commvault to further apply my technical expertise around VMware and Hyper-V while taking on a new challenge of learning the Commvault product. Responsible for all Virtualization platforms that Commvault support in a large FTS support model. Operating as a backline engineer working very closely with the development team
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Technical Services Engineer To Allen & Overy LlpCenturylink Technology Solutions Jun 2013 - Sep 2014WinnershA dedicated senior engineer to one of CenturyLink's largest clients Allen & Overy. Responsible for ensuring great customer service across our support tiers by representing both Allen & Overy and CenturyLink. Providing technical consultancy to A&O on current and future I.T projects.
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Technical And Transition Team LeaderUkn Group Dec 2011 - Jun 2013BasingstokeManaging the company’s team of technical consultants and reporting to the Director of Client Services. Efficient in a vast array of hardware and software technologies enabling the team to provide the best possible solution that best fits the client’s needs. Main duties include:• Designing, implementing and transitioning projects within budget and to the highest of standards.• Creating and reviewing company standards.• Research and development.• Creating and reviewing Company processes.• Upholding thorough knowledge of key technologies.• Liaising with potential clients.• Technical authoriser for the company Change Authorisation Board. -
4Th Line EngineerUkn Group Jan 2010 - Dec 2011BasingstokeReporting to the Director of Client Operations and providing the final escalation point for incidents and problem records within client operations. Working alongside the project team to ensure full knowledge and documentation of any solution is achieved prior to any project entering BAU. Main duties included:• Implementing infrastructure hardware including Dell, Cisco, Sun and HP. • Ensuring hardware and software technologies on the company’s technology road map can be supported.• Designing, implementing and supporting disaster recovery solutions.• Identifying training requirements and fulfilling them.• Ensuring there is detailed documentation on any implementation carried out by any member of client operations.• Attending Change Authorisation Board meetings.
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3Rd Line Technical SupportUkn Group Aug 2008 - Jan 2010Providing technical software and hardware support to both internal and external clients and supporting desktop systems and server systems; ensuring highest availability of service. This involved supporting over 20 different clients all with their own SLA’s and infrastructure.
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3Rd Line Technical Team LeaderFujitsu Nov 2006 - Aug 2008Providing guidance and support to a team of 3rd line technical analysts on monitoring the M.O.D information infrastructure on the Restricted, Confidential and Secret networks.
Lee West Skills
Lee West Education Details
Frequently Asked Questions about Lee West
What company does Lee West work for?
Lee West works for Commvault
What is Lee West's role at the current company?
Lee West's current role is Director, EMEA Support.
What is Lee West's email address?
Lee West's email address is le****@****ail.com
What is Lee West's direct phone number?
Lee West's direct phone number is +173272*****
What schools did Lee West attend?
Lee West attended Buckinghamshire Chilterns University College.
What skills is Lee West known for?
Lee West has skills like Training, Marketing Communications, Digital Media, Digital Marketing, Seo, Online Advertising, Social Media Marketing, Marketing Strategy, Business Planning, Marketing, New Business Development, Email Marketing.
Who are Lee West's colleagues?
Lee West's colleagues are Pradeep B C, Omar Adham, Jerzy Janowski, Jayadeva Appannegowda, Krishna Harkut, Robert Miele, Nisha Ballal.
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