My career has focused on digital content, knowledge and communications in the telecoms and financial sectors across a range of well-known organisations.I'm passionate about what I do, paying great attention to detail. I see the value in both what you say and how you say it, ensuring each message is clearly communicated to the end user, whether that be an internal employee or external customer. I am equally at home with writing content, editing and coaching authors to produce effective content as part of a wider team. I also understand the role content plays in wider company strategy to ensure goals are reached, including marketing products and delivering effective support content to ensure a positive experience throughout the customer journey.