Lee Woolley Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Port Melbourne, Victoria, Australia

Bespoke forwarding solutions for high end clients servicing all their needs

Melbourne, Victoria, Australia

Handling a portfolio of top end client accounts through exceptional customer management tending to all their logistical needs, all the while building a long standing relationship with the client through regular business review meetings, email and phone. Regular management and stakeholder toolbox meetingsSystem used: CargoWise, highly experienced in all modules, used daily for...Pricing and quoting, client rates management.Order Management placement and follow up of Air, LCL, BCN, FCL bookings with overseas agents and suppliers Customs, Shipment/Consol level maintainence, reporting, billing, cartage follow up.Report scheduling and maintenance.

Melbourne, Australia

Handling a portfolio of top end client accounts through exceptional customer management tending to all their logistical needs, all the while building a long standing relationship with the client through regular business review meetings, email and phone.System used: CargoWise, highly experienced in all modules, used daily for...Pricing and quoting, client rates management.Order Management placement and follow up of Air, LCL, BCN, FCL bookings with overseas agents and suppliers Customs, Shipment/Consol level maintainence, reporting, billing, cartage follow up.Report scheduling and maintenance.Organization level management Additional tasks: Rohlig Player Mindset - Team Lead, 2018Branch Communications Officer, 2019

Melbourne, Australia

Duties included:> Managing a team of 3 customer service representatives> Client implementation> Regular team meetings with Key Account Managers and Operations> Customer service and account management of a large portfolio of clients> Order placement and coordination of Import FCL, LCL, FAK cargo, as well as Airfreight through to final delivery> Shipment track 'n' trace > Import and Export documentation chasing and upload to in-house system> Liaising with overseas stations, internal Ceva departments such as Customs, Pricing, Warehouse, etc, as well as other Freight Forwarders> Status reportingSystems used:> Expedient> Oneview> Navigator

Melbourne, Australia

> Cargo Wise Super User> Process improvement and implementation> Structure and team building> Overseeing various customer accounts from booking through to final delivery> KPI analysis and reporting> Interim 2IC> Setup and implementation of new employees within the company> Assisting other team members as and when required* Key Member of the Cargo Wise Implementation Team for Damco Australia* Member of the Employee Engagement Committee for Damco Australia* Member of the ANZ Induction & Buddy Program for Damco Melbourne branch* Member of the Literacy Buddies program (helping under-funded young school children to improve their writing and learning skills)Systems used:> CargoWise (Super User level)> EDI Enterprise (Super User level)> Kewill> FreightPac> MDM> ICS (Australian Customs website)

Auckland, New Zealand

It was during a business restructure that Griffins Foods Limited tendered and outsourced their entire export division to DHL. I was seen as the most knowledgeable and experienced candidate to transfer with the business to become DHL's Key Account Manager. In my team we handled a growing portfolio of customers for Griffins with ever increasing demands and KPIs'​. This also included monthly reporting to internal DHL stakeholders with regards revenue and loaded TEUs'.After a year I transferred to a Customer Relations Specialist role where I oversaw many customers’ needs and wants in my own portfolio. During my tenure I was asked to assist with both the New Zealand Defence Force, and Baker Hughes (Oil & Gas Industry) accounts which involved much specialized managing, while also assisting other Managers and departments with the new multi-million dollar global roll-out of a new highly anticipated SAP based freight forwarding system where New Zealand was seen as the pilot country for this. Other daily duties included:> Order placement and coordination of Import/Export Airfreight, FCL, LCL, and FAK cargo> Shipment track 'n' trace > Import and Export documentation> Liaising with overseas stations, Government departments (MPI, Chamber of Commerce), Airlines, Shipping Lines, Carriers, Unpack Stations, and other Freight Forwarders> Status reporting, and invoicing> Part time role assisting the Claims department for a short period> Nominated for Employee of the Month twice while in this role

Auckland, New Zealand

In 2011, successfully managed and controlled the transition of all stock from one Export DC to another, ensuring all inventory is accounted for and the correct reporting is supplied back by the Warehouse Manager via their WMS, while also developing an SOP / KPI for the new DC to follow.Managed simultaneous large launches of many new house and private label brand products throughout 2010 into Australia for 2 major supermarket chains.Successfully executed the coordination of manufacturing and delivery of product to various DCs within Australia in line with Stores listed promotional activity dates.Developed good working & proactive relationships with customers/suppliers and multiple stakeholders within Griffins.Developed robust procedures including cutting the Export Certification process down by half the time, as well as setup of and keeping up to date records for all new customers, system master data, and various other export processes.Assisted in the development and growth of many market sectors around the world by helping Finance, Sales, and various Management understand and execute Letter of Credit orders from first inquiry, through to shipping, then final payment from the customer. Sound understanding of the process helped grow Griffins Asia sector immensely.Other daily duties included:> Order entry of high volume SKU's into an SAP system for all private label and in-house brands> Checking of forecasts, promotional activity, seasonal trends, and ad-hoc spikes in product demand> Inclusion of Point of Sale merchandise relevant to promotional orders> Checking & replenishing 3PL stock levels of New Zealand and Australian warehouses> Regular internal stakeholder meetings to discuss business direction> Developing long lasting relationships with customers and suppliers> Document preparation and invoicing> Government certification and permit submission (MPI, Chamber of Commerce)> Customs declarations using EDI and Cusweb> Adhering to DIFOT rules

Auckland, New Zealand

> Shipment tracking> Negotiation of cargo rates with Airlines> Booking cargo with Airlines> Liaising with warehouse staff, overseas stations and Government departments> Customs entries via ECN > Processing and cutting of airway bills> MPI permit and certification> Other documentation and pre-alerts> Invoicing and quotations> KPI reporting> Assisting the Pacific Islands and Trans-Tasman sectors as and when needed> Main point of contact for all Dangerous Goods and Letter of Credit shipmentsOne of my main customers exported Animal Blood Serum. This encompassed much delicate and time sensitive handling and approved certification, including the use (and sometimes replenishment depending on the distance) of Dry Ice ensuring the cargo was kept at a certain temperature throughout it's journey at each transit airport. Full and precise pre-alert notification to all necessary overseas stations, and close monitoring, made for a hassle free seamless export.

Auckland, New Zealand

> Raising of forecast and ad-hoc orders> Checking stock in other warehouses around the country ensuring all inventory levels met customer forecast> Liaising with various transport carriers, distribution centres, management and head office staff> Participation in monthly stock checks> Adhering to DIFOT rules

Maidstone, Kent, England, United Kingdom

> Fulfilling Franchisee orders and queries> Liaising with Finance department to check if the Franchisee had enough funds available to fulfill the order prior to packing> Continuous checking with warehouse staff to ensure the order was packed correctly, and ready for export> Dealing with other ad-hoc queries from other KM Stores> Liaising with UK Customs, Freight Forwarders, and various clearing agents at origin and destination

London, United Kingdom

> Dealing with and processing all aspects of claims from various clients, > Liaising with the Reinsurance department> Attending Lloyd’s of London to obtain Underwriters sign-off on claims

City & Guilds, Computer Programming, Nvq Level 2

1 year course studying various programming languages, C+, COBOL, Pascal, DBase 3+, and Lotus 123. This led to myself obtaining an NVQ.

Gcse, Rsa

Activities and Societies: GCSE: English, Mathematics, Physics, Art & Design, CDT Design & Communication / RSA: Information Technology &.