Lee Adams Email & Phone Number

Leicestershire, England, United Kingdom

Leicestershire, England, United Kingdom

London, England, United Kingdom

Leicester, United Kingdom

Successfully managed the integration of a whole department and met the administrative needs on a reduced workforce. Improved and updated various processes saving £Ks.

Leicester, United Kingdom

Leicester, United Kingdom

Stoneleigh, Warwickshire, United Kingdom

Supporting both customer facing and back office staff, my role is to hpIdentify skill-gaps and once highlighted, to develop coaching/learning events to help improve performance and drive willingness and ability to a much higher level.

Across The Midlands

Founded in 1994 with the purchase of Bradbury House in Essex, the Caring Homes Group now owns and runs more than 100 care homes in England and Scotland. Caring Homes specifically provides services for elderly people who require residential, nursing and dementia care and is a quality accredited company achieving the ISO9001 standard.The group contains two.

Leicester, United Kingdom

Resposible for Learning Opportunities within Customer Ops (stretching from Hattersley to India via Leicester and Oxford!)This was a new role within the Customer Operations team that offered some great opportunities and challenges.During my time in this position I...* Designed and delivered Cultural Training to British Gas Offshore partners in India*.

Home Based But With National Dependencies

• Supports the design and delivery of elearning and facilitator-based learning interventions, which support the business in delivering it's objectives. Responsible for a team of designers who produce a variety of.
• Managed a team of two designers who created insurance-based courses and worked within insurance-based projects
• Was responsible for overseeing the creation of a new start curriculum within Dyno.
• Worked with various business units across British Gas, including Dyno, Energy First, Premier Energy and a number of our outsourced departments, to help embed a new culture regarding how we sell our insurance products.
• Provided a sounding board for other L&D departments who wanted to create insurance training and sense-checked their material, advising where necessary.
• Helped put in place new company guidelines regarding managing, monitoring, assessing and controlling employee training to ensure we met FSA guidelines and were able to prove competence should the need arise.

National

• 2008 – 2009: Insurance Training Designer for BG Insurance Project.
• Worked with all areas of the insurance project to bring about a substantial change in the products we sell and how we sell them.
• Created training material for Service and Repair and delivered train the trainers around all sites.
• Worked alongside Compliance and the Insurance project team to ensure all changes were in line with FSA regulations.
• Implemented a number of changes in how we manage our staff (regarding training, assessing and record keeping) to ensure we abide by the “competent employee rule” set out by the FSA
• Worked with other project members to create and implement an in-depth training plan for the rollout of each office.

Solihull And India

• Facilitating the offshoring of work to India by working alongside two separate vendors to create a training academy with a strong focus on learning and development.
• Creating Learning Needs Analyses plus designing and delivering bespoke training packages which arise as a direct result, working closely with the business, HR and legal departments.
• Reviewing the effectiveness of all material on an on-going basis, amending as and when applicable.
• Creating in-depth training plans for the rollout of each process offshore, and monitoring trainers’ progress against each plan.
• Creating and maintaining a skills-gap analysis within the team, and pro-actively suggesting methods of improving current team skill levels.
• Creating and delivering innovative Team Build activities to assist in creating and maintaining a healthy and effective team atmosphere.

Solihull Office (now closed)

• All line-manager duties, including promoting team working and group dynamics via the use of communication and negotiation skills.
• Planning and managing resources to allow the training of both new and existing staff, including liaising with external companies and all in house processes.
• Following company guidelines and completing all necessary paperwork to manage, monitor and control employee attendance and employee engagement, both of which have a direct impact on costs and budget.
• Dealing with requests for and training from other departments and third parties by communicating first hand with all concerned.
• Using Performance Management to maximise output of team and to assist with employee satisfaction and engagement.
• Day to day managing of a team of two managers plus their sixteen staff members.

• All Trainer duties, including promoting team working and group dynamics via the use of communication and negotiation skills; utilising leadership skills
• Following company guidelines and completing all necessary paperwork to manage, monitor and control new employees and their learning.
• Liaising with process managers and teams across the site by using my excellent communication, influencing and negotiating skills to ensure that all work instructions are up to date and that all training carried out.
• Utilising time management skills.
• Ensuring that my colleagues on the training team constantly delivers all the business objectives.
• Designing and delivering training courses to a wide range of delegates.

Btec, Media

Distinction in National Btec Television and Film Making

"O" Level, English, Maths, Commerce, French, German