Lee Anne Mercado Email & Phone Number

La Habra, CA, US

• Lead research projects for different facets of the Mission Lane customer experience such as: card applications, payments, overall app experience, and future app experiences -Collaborate closely with product managers.
• creating research plans (moderated and unmoderated)
• recruiting
• writing surveys and interview guides
• utilizing UserTesting to execute research
• working with designers to advise on stimuli

Greater San Diego Area

-Conducted research studies, including generative research and usability testing, for Dexcom products -Moderated remote and in-person interviews - utilizing UserZoom for remote interviews-Designed moderator guides for interviews-Designed surveys utilizing UserZoom and Qualtrics-Created screening criteria for recruiting participants-Worked closely with.

Greater San Diego Area

-Guided 3 summer UX interns with their Digital First Experience Storyboard project-Current lead and liaison between Dexcom and SharePoint support partners to help with 5+ weekly related projects and problems-Currently researching and developing improved organization to the process of Dexcom app redirects to Dexcom website

San Diego, California

Intranet Usability Project: Dexcom came out with a new Intranet for the employees, which wanted to prioritize enhanced user experience.-Identified appropriate KPIs to measure usability improvement -Needfinding through 20+ user interviews with Dexcom employees -Advised IT on the necessary changes that needed to be implemented -Built pages on new SharePoint.

University Of California, San Diego

• Content Curation User Experience Project: I chose to improve the exploration of the website’s hundreds of files by creating a prototype of a search function that was later implemented.
• Conducted a competitive analysis to compare existing search functions on other websites with a high volume of files (educational and non educational)
• Created personas and experience maps based on user interviews
• Created wireframes on paper and iterations of prototypes on paper and PowerPoint
• Made the final interactive prototype of the search function on InVisionContent Curation Documentation: In order to help grassroot partners who do not have much experience in content curating, the organization wanted to.
• Conducted user interviews with content curation partners to understand their process and how they use the content curation server and created a documentation as a result of these user stories

La Jolla

• Designed a research project on visual attention to seek findings based on a UX perspective
• Learning to analyze data using R in order to understand the vast amount of data that research experiments produce.
• Facilitate 25+ research experiments per week through efficient communication with the participants and effective organization of paperwork and planning
• Perform weekly readings on research journals and relevant data materials to discuss the results of a given experiment in a group setting
• Attend weekly lab meetings to collaboratively further discuss research reports, evaluate current experiments and resolve any possible issues it may have

La Jolla

• Efficiently conducted various experiments utilizing an eye-tracking software on 30+ three and four year olds from 10+ preschools per month
• Utilized Excel and database programs to effectively recruit 5+ new preschools for new experiments per month
• Organized the data from multiple different experiments into their respective files to make it easily readable for any other assistants or experimenter who needs to read the data
• Worked closely with other experimenters and participants, solidifying my communication skills to facilitate data collection

Bachelor’S Degree, Cognitive Science With A Specialization In Human Computer Interaction

Education record