Lee Apte Email & Phone Number

Greater Atlanta Area

Four Piedmont Center, Suite 600, Atlanta, GA 30305

 Provide technical assistance, troubleshooting, support, and advice to end-users. Responsible for the installation, configuration, and maintenance of corporate desktops, laptops, mobile devices, and printers Provide support for hardware, peripherals and network access and monitor, modify and maintain Broadvox's systems.  Strong customer service skills.

I’m a Desktop and Network Support Analyst right here in town.Not only will I fix your computer but I will teach you how to maintain it better. I’m industry certified with over 20 years of experience. I started my own company “Computer Advisors” this year. I service and maintain computers for small business and home users. I support desktop & laptop.

To provide helpdesk support to internal customers, assisting them with hardware and software problems via phone and email regarding Windows7. Reciently working at Manhattan Associates "Windows 7 Migration"

SQL Database Internal auditor. Checks for accuracy in SQL logs and flags discrepancies for Data / Sarbanes Oxley Compliance.

Migrating existing Windows XP users and Older laptops to new laptops and Windows 7

• Administered Novell 4 server and GroupWise software in support of twelve users
• Monitored network performance and troubleshot problems and provided network operations statistics and reporting
• Installed and tested data, voice and fiber cabling in a team environment
• Performed hardware support for corporate POS Systems

• 65% improved employee productivity by designing and implementing seamless migration projects from Windows 2000 to Windows XP and Office 2000 to 2003 and 2007
• 83 % improved customer’s network performance by implementing cost saving improvements
• Initiated troubleshooting analysis, reporting and documentation of network equipment, servers, printers, workstations, applications, and all associated systems for customers
• Provided Remote help desk for my customer base.
• Developed and maintained a technology refreshment plan for new and existing customer base
• Conducted market research and technical review of new products

• Led joint vendor / customer team to integrate multi-vendor printing, scanning and faxing software solutions into customer’s workflow
• Analyzed and diagnosed computer and printer connectivity and functionality problems related to a wide variety of complex hardware and software issues
• 340% increased training services productivity by generated $237K in revenue by providing benchmark connectivity, integration, and training to key industrial accounts - including Coke, Kimberley Clark, Cingular, and UPS
• Conducted customer training on Xerox color and black & white laser printers consisting of copying, scanning faxing and document management
• 45% increased company revenue by creating and maintaining a database of customer installed hardware gathered from Xerox’s mainframe used to boost team productivity by 100%

• Maintained Ethernet LAN and administered Audix digital voicemail system for local Xerox office.
• Updated hardware and software for 200+ desktop and laptop computers.
• Delivered PC training classes Taught beginning to advanced level classes in Windows 98, Word 97, Excel 97, and PowerPoint 97.
• Conducted on and off site network administrator training to Xerox customers.

• 94% positive customer feedback rating while performing external customer training on Xerox 8000 servers and Xerox 6085 work stations, Ventura Desktop Publishing and Xerox's own network scanners

23rd Tactical Fighter Wing LTV Aerospace Vought A-7D "Corsair II"74th 75th 76th SquadronsWRSK (War Readness Spare Kits)Part of the team that went to a tactical bombing competition against the Royal Air Force at Lossiemouth, Scotland, during October 1977. The Flying Tiger A-7D teams captured the Sir John Mogg Team Trophy