Kyle Johnson Email & Phone Number

Seattle, Washington, United States

Seattle, WA

* Responsible for running the day to day operations of Fusion Hosted Customer Support (repair & non-bill affecting account administration)* Manage over a team of 40 agents, supervisors, and leads* Always the customer advocate to ensure the customer's needs and requests are heard on all repair issues, portal enhancements and new products* Report to the.

Seattle, WA

* Responsible for running the day to day operations of the MegaPath Voice over IP Customer Support Seattle Team* Directly manage a team of 20 inbound call agents* Report up to the VoIP Customer Support Manager on the state of the VoIP call queue, ticket backlog, and agent development KPIs for both Seattle and Herndon support centers* Project and process.

Seattle, WA

* Provide essential knowledge, services, and notification to all internal departments and customers affected by product or service changes and outages* Responsible for researching, and managing all multiple customer affecting issues, compiling relevant data, open internal and partner master trouble tickets, notify leadership, engineering, agents and.

Seattle, WA

* Provide industry-leading, world-class customer service to SMB and residential clients* Responsible for ensuring customer issues and inquiries are thoroughly captured and addressed holistically* Escalate issues according to each product's documented SLA guidelines* Meet or beat follow up and communication expectations 100% of the time* Create a new ticket.

Seattle, WA

* Responsible for running the day to day operations of Seanet's Customer Support (repair, administrative, and billing)* Directly manage a team of 7 support agents* Onboard new employees, build all required user accounts and permissions, train, mentor and coach the agent to meet Seanet's high expectation of customer service and technical knowledge* Assess.

Kirkland, WA

* Assist players in the Massively Multiplayer Online game ‘The Matrix Online’ through a ticket support system* Responsible for handling technical issues, bug reports, terms of service violations, and feature requests* Create documentation and knowledge base articles to minimize ticket response time and increase productivity* Assist in preparing The Matrix.

Seattle, WA

* Interface with system and network engineering on any unresolved customer issue or multiple customer affecting issues* Provide industry-leading, world-class customer service to SMB and residential clients* Responsible for ensuring customer issues and inquiries are thoroughly captured and addressed holistically* Update account notes on every customer.

Federal Way, WA

* Responsible for running day-to-day operations of the front end and sales floor departments* Ensure that customers receive the Toys ‘R’ Us legendary customer service and great toy shopping experience* Manage registers, customer service, key holder and break relief schedules as well as weekly associate shift schedules* Adhere to all applicate city, state.