Responsible for driving the execution of technology programs and projects within the Supply Chain Technology domain from inception to delivery, ensuring alignment with Nordstrom's strategic goals. Partners with business and technology stakeholders to develop, design, build, and launch technology solutions. They work with the core leadership team to create and maintain a product delivery roadmap.

• Identified, analyzed, & deployed $40MM annualized cost saving projects within the Supply Chain Systems domain. Projects included but are not limited to consolidating orders across multiple order dates, estimated arrival times & more.• Established vision across the Supply Chain Systems by creating & defining innovative business, process, & supply chain management concepts by collaborating with a team of product managers, engineers, designers & multiple business & operations teams. • Planned & coordinated technical roadmaps/sprints based on business justifications. Negotiated across multiple functions to resolve conflicts & competing priorities.• Determined the level of effort from design to delivery to identify sprint priorities. • Measured success by presenting pre and post launch analytics to the COO and CTO

• Lead the creation and definition of innovative business, process and supply chain management concepts by collaborating with a team of product managers, engineers, designers and multiple business and operations teams• Establish shared vision across the Supply Chain Systems network by building consensus on priorities leading to program execution• Leverage data analysis to identify areas of opportunity, inform decision-making, drive innovation, and measure program success• Maximized efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm• Created business requirement documentations for technology changes to support fulfillment and supply chain projects• Understand complexities, dependencies, and interdependencies associated with our unique business model as it relates to the fulfillment and supply chain• Built project or operations management plans appropriate for the work type, scope, complexity, requirements, and schedule• Negotiated across multiple functions to resolve conflicts and competing priorities

• Designed and coordinated UI improvements based on stakeholder feedback. Stakeholder satisfaction was at 50% and with my implementations, drove satisfaction to 85%. • Created training documentation for the end-users to utilize. The original count of training documentation was less than five, and when I took over, I created over 10 + training documents that brought clarity to the end-users. • Lead in-person demonstrations that provided the business new product changes, and additional action items on the roadmap. This increased stakeholder roadmap visibility by 90%. • Developed new processes to ensure the product was working efficiently and met the customer/stakeholder needs.• Tested new iterations/feature improvements to ensure satisfaction to the end-user. This decreased errors in new deployments by 80%. • Analyzed and root-caused any irregularities in data and provided alternative solutions to any blockers. • Worked with engineering teams to create a platform to automate expense and budget management for all marketing spend. The platform became a purchase order repository.

• Experience in SQL to pull data related to business needs• Developed strategic algorithms to detect fraudulent sellers. This included: Detection of seller accounts that were linked together, identify fake invoices, monitor increase of counterfeit products, and increase of notice complaints. This resulted in a 20% decrease in counterfeit complaints and a 30% increase of fraudulent sellers removed off the platform.• Analyzed data from prior escalations to provide actionable business recommendations. The data identified that 30% of notices submitted were Fake Rights Owner. This began an initiative to add Fake Rights Owners to a blacklist. The data determined that 40% of Rights Owners were abusive notice submitters. A new team put in place to inform Rights Owners that they can’t submit notices to control distribution.• Used Power BI to create visual dashboards of increasing counterfeit and notice submissions. Provided visualization to high level stakeholders of the increased counterfeit by marketplace. This resulted in resources being allocated based on marketplaces with the most counterfeit. This increased workflow efficiency by 20% and counterfeit reduction by 10%.• Ability to work independently with little supervision.

• Developed process improvements to improve UI experience across all stakeholders. I began outlining the areas of opportunity and what improvements would occur in the next UI iterations. Stakeholders would now be able to see the reason behind UI iterations, as previous UI iterations didn’t include a path forward. • Gathered data for weekly metrics to determine if error rates were reducing. When I implemented changes that impacted the operational workflow. I began diving into if associates were causing workflow errors. I used SQL to pull all 30 associate’s workflow on a weekly basis to find discrepancies. My analysis determined that 30% of the associates were unaware of how to utilize new tools and processes. This resulted in a series of re-training. • Trained new hires to ensure each associate is optimized for their role. Data helped determine which associates needed re-training. This led to me creating a 1 week course to go over areas of opportunities and how to utilize new tools. After the 1 week training, I monitored associate performance for 3 weeks. This increased workflow accuracy to 99%. • Created standard operation procedures that improved SLA. Gathered feedback from associates to help find gaps between what the SOP says and from what they interpret from it. This resulted in providing more clarity on the SOP verbiage and revision on any documentation

• Used Lenel to monitor assets and customer safety. The operations center received thousands of alarms on a daily basis. I began an audit that would narrow down where the source of alarms was generating and during what time frames. I used these data points to allocate security guards on locations that helped reduce alarms by 30%. This led to a global investigation of all corporate buildings to reduce alarms. • Communicate effectively with field operations. When an escalation occurred, we coordinated with field operations to arrive on the scene in a timely manner. I ensured that the resolution time met SLAs to avoid further escalations. If emergency services were required, I would ensure the situation was handled with top priority.• Followed SOPs and resolved problems that affect productivity• Worked across many teams for highly complex issues to provide the best resolution. I began weekly audits to ensure that the contact information was up to date for corporate sites that were located internationally. This increased response time by 20%, as the operation center was 24/7 and different contact information varied based on time of day. • Wrote detailed reports to provide high-level insight to stakeholders. When an incident would occur, I would gather precise response times and the responder’s name. This would help the stakeholders receive a clear picture of what issue had occurred and what actions were taken place to resolve them.

• Monitor foot traffic within company property.• Ensure all personnel are equipped with proper identification.• Access control• Ensure customer service is satisfactory. • Efficient verbal and written communication. • Report any unusual activity• Maintain proper attire.

• Using various types of hand and power tools including screw drivers, power drills, flatheads to do maintenance on customer vehicles. • Jobs ranges from tire rotations to lube and oil filter change.• Doing accurate inspections for any problems a customer may or may not be aware of.• Checking all seals for any leaks and sealing up any leaks if presented. • Going through each guideline from the mechanical manual to ensure the job is done correctly. Maintain vehicle appearance is clean after the service and making sure customer service is handled with the up most respect.

• Made sure customer service was well kept• Ensured all items were paid for• Made sure all items were appealing to customers

• Provided customer service • Prepared all items on the menu.• Made sure inventory was always stocked.• Kept up with customer demands.• Made sure product was appealing and well kept.

• Provided service needed for movie auditoriums.• Ensure auditoriums were cleaned before and after each showing.• Directed customers to respected locations.• Provide any assistant with customer inquiries.