Chris L. Email & Phone Number

Seattle, WA, US

Responsible for driving the execution of technology programs and projects within the Supply Chain Technology domain from inception to delivery, ensuring alignment with Nordstrom's strategic goals. Partners with business and technology stakeholders to develop, design, build, and launch technology solutions. They work with the core leadership team to create.

• Identified, analyzed, & deployed $40MM annualized cost saving projects within the Supply Chain Systems domain. Projects included but are not limited to consolidating orders across multiple order dates, estimated.
• Established vision across the Supply Chain Systems by creating & defining innovative business, process, & supply chain management concepts by collaborating with a team of product managers, engineers, designers &.
• Planned & coordinated technical roadmaps/sprints based on business justifications. Negotiated across multiple functions to resolve conflicts & competing priorities.
• Determined the level of effort from design to delivery to identify sprint priorities.
• Measured success by presenting pre and post launch analytics to the COO and CTO

Seattle, Washington, United States

• Lead the creation and definition of innovative business, process and supply chain management concepts by collaborating with a team of product managers, engineers, designers and multiple business and operations teams
• Establish shared vision across the Supply Chain Systems network by building consensus on priorities leading to program execution
• Leverage data analysis to identify areas of opportunity, inform decision-making, drive innovation, and measure program success
• Maximized efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
• Created business requirement documentations for technology changes to support fulfillment and supply chain projects
• Understand complexities, dependencies, and interdependencies associated with our unique business model as it relates to the fulfillment and supply chain

• Designed and coordinated UI improvements based on stakeholder feedback. Stakeholder satisfaction was at 50% and with my implementations, drove satisfaction to 85%.
• Created training documentation for the end-users to utilize. The original count of training documentation was less than five, and when I took over, I created over 10 + training documents that brought clarity to the.
• Lead in-person demonstrations that provided the business new product changes, and additional action items on the roadmap. This increased stakeholder roadmap visibility by 90%.
• Developed new processes to ensure the product was working efficiently and met the customer/stakeholder needs.
• Tested new iterations/feature improvements to ensure satisfaction to the end-user. This decreased errors in new deployments by 80%.
• Analyzed and root-caused any irregularities in data and provided alternative solutions to any blockers.

• Experience in SQL to pull data related to business needs
• Developed strategic algorithms to detect fraudulent sellers. This included: Detection of seller accounts that were linked together, identify fake invoices, monitor increase of counterfeit products, and increase of.
• Analyzed data from prior escalations to provide actionable business recommendations. The data identified that 30% of notices submitted were Fake Rights Owner. This began an initiative to add Fake Rights Owners to a.
• Used Power BI to create visual dashboards of increasing counterfeit and notice submissions. Provided visualization to high level stakeholders of the increased counterfeit by marketplace. This resulted in resources.
• Ability to work independently with little supervision.

Greater Seattle Area

• Developed process improvements to improve UI experience across all stakeholders. I began outlining the areas of opportunity and what improvements would occur in the next UI iterations. Stakeholders would now be able to.
• Gathered data for weekly metrics to determine if error rates were reducing. When I implemented changes that impacted the operational workflow. I began diving into if associates were causing workflow errors. I used SQL.
• Trained new hires to ensure each associate is optimized for their role. Data helped determine which associates needed re-training. This led to me creating a 1 week course to go over areas of opportunities and how to.
• Created standard operation procedures that improved SLA. Gathered feedback from associates to help find gaps between what the SOP says and from what they interpret from it. This resulted in providing more clarity on.

Seattle

• Used Lenel to monitor assets and customer safety. The operations center received thousands of alarms on a daily basis. I began an audit that would narrow down where the source of alarms was generating and during what.
• Communicate effectively with field operations. When an escalation occurred, we coordinated with field operations to arrive on the scene in a timely manner. I ensured that the resolution time met SLAs to avoid further.
• Followed SOPs and resolved problems that affect productivity
• Worked across many teams for highly complex issues to provide the best resolution. I began weekly audits to ensure that the contact information was up to date for corporate sites that were located internationally. This.
• Wrote detailed reports to provide high-level insight to stakeholders. When an incident would occur, I would gather precise response times and the responder’s name. This would help the stakeholders receive a clear.

• Monitor foot traffic within company property.
• Ensure all personnel are equipped with proper identification.
• Access control
• Ensure customer service is satisfactory.
• Efficient verbal and written communication.
• Report any unusual activity

Renton

• Using various types of hand and power tools including screw drivers, power drills, flatheads to do maintenance on customer vehicles.
• Jobs ranges from tire rotations to lube and oil filter change.
• Doing accurate inspections for any problems a customer may or may not be aware of.
• Checking all seals for any leaks and sealing up any leaks if presented.
• Going through each guideline from the mechanical manual to ensure the job is done correctly. Maintain vehicle appearance is clean after the service and making sure customer service is handled with the up most respect.

Tukwila

• Made sure customer service was well kept
• Ensured all items were paid for
• Made sure all items were appealing to customers

Tukwila

• Provided customer service
• Prepared all items on the menu.
• Made sure inventory was always stocked.
• Kept up with customer demands.
• Made sure product was appealing and well kept.

Tukwila

• Provided service needed for movie auditoriums.
• Ensure auditoriums were cleaned before and after each showing.
• Directed customers to respected locations.
• Provide any assistant with customer inquiries.

Mathematics, 3.5

Bachelor'S Degree, Computer Science, 3.3 Grade Point Average

I have been an on and off battle with school since I pay everything out of pocket. Within this time frame I decided to go to community.

Associate Of Arts And Sciences (Aas), Computer Science, 3.5 Grade Point Average

Gaining education and improving my skill set.

High School Diploma, General Studies, 3.3 Grade Point Average

Activities and Societies: Football, Basketball, chess club, Kungfu Club.Doing the years of the high school life. Was a runner up for the.