Doreen Lee Email & Phone Number

Iskandar Puteri, Johore, Malaysia

Vasco has innovated a maritime voyage management solution offered as both Software as a Service (SaaS) and Platform as a Service (PaaS). The full SaaS modules cover day-to-day voyages and ship Operations, Commercial, Finance, Claims and Risks.The PaaS is an Emissions reporting and forecasting tool, without ship sensors and no system installation required. The comprehensive Emissions module provides the ability to monitor a ship's emissions output throughout the voyage lifecycle. With advanced forecasting capabilities, emissions can be assessed beforehand, during and after the voyage. This enables proactive decision-making to effectively reduce the ship's CO2 output.

Johor

Nusa Duta is a gated and guarded housing estate that is privately managed by 7 elected Residents in the Committee team.- Intensive Contract negotiation to select management service company, landscaping company and security company. - Monitor and enforcing KPI and SLA of contracted 3rd party vendor. - Ensure all facilities are well maintained and managed.- Conflict management among residents and external vendors. - Acting Spokesperson on behalf of the residents to the Town Council and State Representative. - Creating Newsletter content for PR circulation.- Organising Annual General Meeting and physical/ online events.- Ensuring and championing all housing matters pertaining to resident rights are within legal framework.Feb 2019- Feb 2021 Secretary- Handling all Communication to residents and external parties. Updating social media site content.- Document management to ensure documents are stored correctly and traceable. - Fostering resident's goodwill.

Singapore

Dedoco is the Trust Engine for documents and transforms the way organisations manage document work flows.- Prospecting for new sales lead to increase revenue and business expansion.- Working with channel partners to drive business and revenue growth.- Provide inputs to conceptualise new products and features and increase the value of existing Dedocoproducts.- Conduct reviews on usage and satisfaction with Dedoco products to determine opportunities.- Identify opportunities for upselling and cross-selling. Secures contract renewals.- Develop and manage delivery of client onboarding programmes.- Engage clients throughout the onboarding process to identify and address concerns, provide support,obtain feedback and understand client needs.

Singapore

CINIME was a product of Yummi Media Group Pte Ltd. CINIME specialises in the creation of interactive content for second screen engagement and recognises the power of the mobile device as a connector between brands, advertisers, and their audiences. CINIME revolutionises the spectator experience within the cinema environment without the need for a Wi-Fi or a mobile connection, providing brands with the opportunity to engage cinemagoers before, during and after their cinema visit.- Deliver & commercialise innovative interactive mobile technology across Cinema, Television, Radio and Live Events - maximising the use of our proprietary technology, phonix.- Development of Commercial Partnerships regionally with media agencies, content partners, cinema network, brands and advertisers.- Project manage the interactive mobile technology rollout.- Selling and developing creative campaigns and managing the various stakeholders involved.- Working closely with Territory Partner on marketing, PR and product sales.- Customer service and front line staff product knowledge training.- Business contracts negotiation with partners. Organising cinime media event for agencies and brands.- Drive consumer marketing, digital marketing and social media management.- Conceptualize and produce on screen content.- Researching, sourcing and pitching to Territory Partners for expansion- cinema chains/cinema sales houses around the region.

Singapore

J&D Burleigh was founded in 2005 and is today a well-established fine wine merchant based in Singapore.- Developing and maintaining new business channels for B2B and B2C- Manage social media, product marketing and branding.Sourcing, opening and maintaining new F&B, corporate accounts and private clients. Opened 40 new accounts within 6 months.- Account management and post-sales support. Hosting and organising wine tasting events.- Utilizing social media to enhance company’s growth and expansion.

Sulake is a social entertainment company focused on social games and communities. • Setting up and developing new Global Moderation Centre to provide internal services for global .COM site. Managing InfoComm Media Development Authority of Singapore grant for 10 Moderators. Hiring, training and managing a team of 24 Moderators, 3 Community Assistants and 2 Player Support agents.• Forecasting, scheduling and budgeting Moderators costs. Monitoring Moderator’s Quality Assurance performance.• A member of HQ team responsible for creating global moderation policy and procedures.• Managing billing partners for Malaysia, Philippines and Singapore.• Dealing with global police authorities in regards to player’s safety and security. • Providing and training staff to manage the player support email response tool and monitoring staff’s KPIs. • Responsible for US, Canada, UK, Australia, New Zealand, Malaysia, Philippines and Singapore Customer Service and phone support hotline.• Manage global consumer group complaints. • Manage US, Canada, UK, Australia, New Zealand, Malaysia, Philippines and Singapore payment vendor systems, fraud prevention and payment partners. • Managing distributors, warehousing and distribution of payment methods such as scratch cards and electronic vouchers for Malaysia and Singapore. • Collaborating with non-profit Infobus partners and SG Media Development Authority.• Attending and organising annual global meeting with Community Managers.• Public event management for networking games.

• Strategise and implement Sulake’s Customer Service policy and procedures. Manage and develop Sulake’s and billing partner’s Customer Service hotline and player support emails. • Training and managing a team of international Moderators from UK, CA, US, MY, PH, HK and SG. Forecasting, scheduling and budgeting Moderators costs. • Dealing with fraud prevention and external payment vendors system. Manage 7 Payment Vendors. Minimised frauds by 10% by implementing stricter checks on payment systems. • Sourced 300 Singapore retail stores for the sales of scratch cards. Manage the logistics operations and warehousing. Distributorship covers extensive contract negotiations and account management. • Negotiated 3 Malaysian electronic distributors with a presence of 200 stores countrywide for the sales of Habbo eVoucher codes. Negotiated 2 Malaysian scratch card Distributors with 300 retail stores. • Profiled and contacted 14 Advertising and Media Agencies, and 5 Magazines for Sulake’s media introductions as a new gaming company and conducted media sales presentations. • Developing and ensuring Community cohesiveness by organising online events, eNewsletters, blogs, workshops, quizzes, competitions for the players and participating in Fan Sites forums. • Presentation for a non-profit project called the Infobus to various prospective Content Partners. Sourced and collaborated with 21 Infobus Partner. Infobus training and close liaisons with our Content Partners. • Managing the Hotel Guides loyalty program called the Habbo X and Habbo Fan Sites. • Maintaining Sulake’s public relations with SG Media Development Authority, parents’ association, and the tech crime unit of the legal authorities concerning Internet safety.• Event management – organised and participated in various trade and public events. SIGGRAPH NTU for its Image Reel, SITEX, Cathay LAN gaming centre launch, Library@Esplanade, AnimaXtion and annual Games Convention Asia.

Fujitsu is a computer hardware company specialising in PC, Tablets and Laptops.- Development of customer relationship programs and event management via the loyalty program called the LifeBook Club. Organizing LifeBook Club events such as seminars, monthly newsletters, online web communication, retail outlet partnership and workshops. Achieved repeated sales and model upgrade for 90% of LifeBook Club members. - Initiated the Customer CareLine call center to handle in-bound and outbound calls with the objective to monitor service delivery by conducting customer satisfaction calls, providing technical support and providing a hub in which customer relationship issues are handled for resolution in APAC and Australasia. - The Customer CareLine feedback from the customer marketing research surveys provided customer data and market research findings for new season’s sales and marketing launch campaign. - Strategic development and management of 15 Service Centers in the Asia Pacific region (including China, Australasia, Sri Lanka, India & Pakistan). Signed up 6 New Service Centers and renegotiated new contracts for existing Service Centers. Highly involved in contract negotiation and authorization of new Service Centers.- Liaise with the global service team from the US, Europe, the Middle East and Africa on international warranty support. Reduced SG international warranty support from 2 weeks to 1 week.Participate in Global Account bids and warranty support. Successfully won 2 global bids.- Conduct regular customer service training for the international Service Center personnel.- Development of Customer Service operational guidelines, standards, and procedures.- Ensure service level agreement compliance and KPI’s were achieved by the Service Centers. - Monitor Return Material Authorization (RMA) and service parts for service cost reduction.- Maintain customer database for marketing email blast, up-sell and cross-sell.

Singapore national airline who consistently win numerous best in-flight services awards.- Managed, mentored, motivate and counselled a team of 4-6 cabin crew in a culturally diverse environment. Performing quality checks and reports on cabin crew’s work. - One of the youngest to rise, in terms of years of service, to the ranks of supervisory role.- Handled conflict resolution and crisis management.- Maintained public relations with VIP’s, dignitaries, and CEO’s.- Ensured the highest quality of cabin Service Standards, in-flight sales cart and customer satisfaction.

Mba, Master Business Administration

Bachelor, Business Administration

Diploma, Counselling Psychology

Year of study 2006-2007

Diploma, Business Management