Managing 2 multi-skilled teams of Platform Engineers enabling the delivery of Cloud Infrastructure platforms and services with a view to creating value, efficiency and increased performance for the Sainsbury's multi-channelled business. Working collaboratively with Product Owners, influencing business outcomes, and implementing solutions against a stakeholder agreed backlogs and the end-to-end ownership of Products, Change and Run activities and owning the entire stack, including Service Management.Inclusively leading teams of Engineers to develop and run great technology, with the responsibility of recruiting, development, retaining and engaging the teams to deliver technical solutions and products, with a customer centric outlook on how we can make things better. Balancing the day-to day delivery of technical development and service, proactively planning and maximising opportunities and mitigating risks. Contributing towards the continuous progress of our Engineering Practice, including frameworks and tools for continuous improvement.

Cloud Engineering Manager leading a team of Cloud Engineers and Architects to deliver key services and migrations utilising cloud-based infrastructure, alongside Product Owners, Agile Coaches, and integrated Platforms Management Team. Look to provide a Servant Leader approach to provide a leadership style that encompasses all ideas and experiences to produce successful outcomes at pace.

Motivated IT Manager who thrives in fostering leadership and collaborative working within Service and Operational Teams, providing a high standard of service and delivery to key stakeholders and ensuring fast, reliable and assured delivery of projects and work streams into the for Sainsburys portfolio of products.Key responsibilities for Public and Private Cloud Include:• Service Owner of Sainsbury’s Private Cloud Converged and HCI Infrastructure • Key responsibility for Service Management for Incident and Change based on ITIL framework for both Public and Private Cloud areas• Maintaining and forecasting for a £9M Opex budget, covering hardware and software for large areas of the Sainsbury’s estate, dealing with Vendors and Software re-sellers making sure this aligns with current strategy and requirements of the business.• Providing Operational guidance and support for Public Cloud Engineers supporting key services in Amazon Web Services and Microsoft Azure (IAAS/PAAS)• Day-to-day Management and resourcing of Engineers (onshore and offshore), ensuring high levels of competency and promoting a “one team” ethic.• Vendor Engagement, Service and Operational Meetings (Dell/EMC/IBM/VMware/Microsoft/AWS)• Focal Point for Monthly Service Meetings with Sainsburys and key partners and stakeholders• Operational guidance and support for a Private and Public Cloud Engineers and Infrastructure System Administrators• Discuss and agree Service Improvements, making sure that we obtain demonstrative value for the business and Key Stakeholders• Build relationships with colleagues and teams in the business, promoting a collaborative approach based on required standards and processes for Operational Support and promoting collaborative and positive behaviours

Responsible for managing and leading a team of subject matter experts to create, maintain and continuously improve the delivery of Private Cloud Infrastructure for Sainsbury's. Strong engagement is required with Senior Management, the Cloud Centre of Excellence and broader delivery teams leading a team of engineers to respond to business requirements.Sainsbury’s, one of the UK’s largest retailers and is investing heavily in digital innovation, and as part of the CCoE, digital output is crafted using industry leading best practice frameworks and methodologies with the aim to produce premium services for Delivery Teams supporting our Customers and Colleagues

Leads a team of technical resources engaged in delivering Converged Infrastructure, virtualisation and Cloud Services to Sainsbury’s, i.e.. diagnosing and fixing faults, preventative maintenance to reduce the incidence of faults, configuring monitoring and job scheduling tools, and creating environments for production and testing, developing techniques for more efficient ways of workingWorks closely with Service Providers who are engaged with providing Managed Services to Sainsbury’sOwning the Converged Infrastructure, Virtualisation and Cloud services provided by managed services providers to Sainsbury’s stores, depots and other sitesReduce costs of the operation through service improvements making Sainsbury’s service best value in class.Responsible for producing a high quality, practical, flexible Converged Infrastructure, virtualisation and Cloud Service that meets the overall requirement of Sainsbury’s businessAligned closely with the Technical Design team to ensure the smooth implementation of solutions as well as the correctly defined support modelsWorks closely with Service Providers who are engaged with providing Managed Services to Sainsbury’s and contributing to the improvement of the Service Operations capability within Sainsbury’s challenging existing ways of working

Compute and Storage Build Manager - IT Technology ImplementationInfrastructure Projects and Delivery, for Compute and Storage (Legacy and Open Systems).VMware/HPUX/Red Hat Linux/Oracle VM Systems Implementations. Use of VMware vCOPs, VMTurbo and Veeam products.Key Skills and Experience: -Leadership: Promoting a team ethic and togetherness, with the ability to switch leadership styles to suit differing scenarios and situations -Problem solver: Focused on step by step resolution to problems, finding solutions collectively and individually to overcoming and remediate challenges -People and Communication: Strong communication skills at team level, differing levels of the internal business and also with external suppliers and stakeholders -Decision Maker: Focused on priorities and keeping projects and issues on track, dealing effectively with management escalations.-Project Management: Proven ability to lead and deliver projects to a high standard assigned to my Team for large scale and smaller projects-Stakeholder Management- Collaborating effectively with management, suppliers, partners and project resources to ensure realization of projects and work streams-Strategic Management: Ability to make positive mid and long-term impacts by drawing up build and maintenance plans based on strategic requirements and managing their implementation.

Summary of Activities:• Implementation of new Projects Central and Remote Sites.• Liaising with Internal and External Suppliers• Defining standards for the Compute Infrastructure and associated hardware for VMware, Linux and HPUX• Contributing to the definition of recovery procedures and processes including DR• Defining Storage requirements for upcoming projects• Implementing changes and resilience testing, using the appropriate tools, test equipment and adhering to centralised change process.• Providing VMware,HP-UX and Linux OS technical training and support when required to colleagues • Contributing to development of procedures and scripts for all aspects of HP-UX and Linux administration.• Performing R&D activities where required to evaluate new hardware and software which will benefit ICS.• Contributing and define new standards to improve and document processes • Contributing to improvements in processes which contribute to cost savings• Understanding network and storage fundamentals and how they impact projects within the Unix/Linux area.

Covering 24 x 365. High profile position managing a cross functional Support Team, covering automated generated alerts and Service Calls raised by users and remote Help desk's across the World, following ITIL methodology.This role involved ensuring that the Shift Operation ran smoothly and that all problems and issues were dealt with in a professional manner and when required, escalated to the correct Support and Applications Team. Adherence to Service Level and Operating Level Agreements a main priority liaising with different levels of Senior Management.The Service Support Manager is the focal point for escalations and customer feedback, especially during Nights and Weekend Shifts. Main responsibilities:Major Incident management.Service Improvement.Problem management and escalation.Vendor Support / Escalation.Reporting on Major Incidents and High Priority Incidents (out of hours).Attending Change Advisory Boards, approving changes for dept.Performing Annual appraisals, coaching, disciplinary reviews, and wage reviews.Prioritizing resources and problem co-ordination.Management of IT site out of normal working hours and weekends.Day to day management of reporting staff was in line with company policy and agreed objectives. Allocation of staff in line with their skills to align with often reactive workflows, and providing feedback individually and through team meetings As a fairly reactive environment, the allocation of work is very fluid. One of the main functions of the Service Support Manager is to make sure that there are sufficient allocations of these workflows across the resources and the skills that are present to cover the needs of the time. All major issues were required then to be collated and documented on a Daily Report that was distributed to Senior Management and Support Teams across the business Other Roles within Service Desk;Mainframe Ops AnalystUnix System Administration and fault findingApplication and Network admin