Project management and ownership of escalated and high value client engagements of CCaaS product suite.

Project & Programme Management of high value, complex and/or high priority projects ensuring an excellent transition experience for Fournet clients, from pre-sales through project delivery and into service transition, ensuring the project meets specified KPI’s and high levels of customer satisfaction, and provide a seamless transition into the FourNet Servicedesk and Intelligent Managed Service delivering Operational Acceptance Testing and accountability for overall Project P&L.As a… Show more Project & Programme Management of high value, complex and/or high priority projects ensuring an excellent transition experience for Fournet clients, from pre-sales through project delivery and into service transition, ensuring the project meets specified KPI’s and high levels of customer satisfaction, and provide a seamless transition into the FourNet Servicedesk and Intelligent Managed Service delivering Operational Acceptance Testing and accountability for overall Project P&L.As a senior member of the PMO team, assist the Sales and Pre-Sales teams with Bid Response input, project plans, and presentations through to contract award, provide input into continuous improvement of the process and documentation, and to maintain an applicable multiple Project workload with each project greater than 100 sold PM Days. Show less

UK senior project manager covering for UK&I regional deliveries for Odigo CCaaS Omnichannel solutions. Responsible for client engagements from latter stages of sales cycle through to handover into support organisation. Responsible for all financial modelling, tracking and forecasting, supplier engagement and client satisfaction.

Director of freelance project, pre-sales and programme management organisation with 9 years trading history. Worked across the full spectrum of organisations from start-up through to household named global organisations in roles from pre-sales support through to transformation project and programme leadership.

UK & I regional project manager providing pre-sales and bid management support to regional sales and account teams; in addition to the delivery of multiple, concurrent and strategic complex Genesys Contact Center solutions. Responsible for all financial modelling, tracking and forecasting, supplier engagement and client satisfaction.