Lee Eskridge Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

AT-NET is an Managed Security Services Provider headquartered in Charlotte, NC since 1999. We work with small to mid-sized businesses throughout the southeast. Channel Futures MSP 501

OTT Solutions focus is on IT security, compliance, cloud, data center and connectivity. OTT draws on 30 years of experience evaluating, implementing and managing complex technology environments. Many technology solutions are sold with security as an afterthought, this is why OTT focuses on putting security first. Your data’s confidentiality, integrity and availability is be our top priority. Our trusted technology advisors work with any size businesses up to 10,000 employees that do not have the resources to build a comprehensive solution internally. Through our IT business partners OTT works to solve our clients unique challenges both domestic and internationally. No technology solution is complete, if it is not secure in today's business climate. The security landscape is changing rapidly and the number of threat actors are growing exponentially with the amount of money at stake. Business has to rise to meet that challenge.How can we help?

Service Manager• Monitored engineers daily to improve client communications.• Coordinated scheduling and escalations to ensure proper delivery times were met.• Trained and mentored a 9-member team.• Improved efficiency by 30% by adding/modifying/streamlining rules in ConnectWise. This also reduced ticket times that led to greater client satisfaction.• Developed standards for help desk services; These standards enabled engineers to reference past tickets, solutions to current problems, improved engineer time tracking, and retrieving client profitability reporting.• Improved efficiency of backup services engineers by 20-30% by eliminating unnecessary manual processes.• Led weekly feedback/training meetings with staff to go over process changes and potential improvements.• Reduced help desk ticket completion times by 40% and daily unopened tickets by 90%.

Us

Director of Operations• Supervised daily operations, administrative, and financial aspects of business including; sales, hiring, training, forecasting, customer service.• Developed and implemented graduated service agreements based on client needs, including development of contracts with attorney. • Launched an internal HIPAA initiative, ensuring the medical client’s networks were HIPAA compliant.Sales Engineer• Deployed a web filtering system that resulted in a reduction in overtime and significant cost savings.• Designed an HP SAN configuration that included VMWare 5.0 host to increase the speed of the SQL database to allow for redundancy and a test area for software upgrades.• Designed projects for various Microsoft Windows Server networks across a combination of LAN/WAN environments including; Exchange, SQL and third-party applications.• Managed company and client vendors to ensure timely completion of tasks.• Monitored vendors to ensure accurate and timely completion of projects.• Negotiated various projects with outside vendors on the client’s behalf.System Engineer• Installed, configured and migrated Microsoft Networks varying in size and complexity.• Configured SonicWall firewalls and VPN’s for secure internet connectivity.• Installed racks, patch panels, switches, routers and wired them for efficiency.• Troubleshot various application and network issues on various tier servers.