Lee Howard Email & Phone Number

Hastings, Hawke’S Bay, New Zealand

Napier, Hawke’S Bay, New Zealand

Co-Hosting a podcast on the world of Xbox. Learn all the time, loving the experience and the community we have built

Napier, Hawke’S Bay, New Zealand

My main role is to support 100 users onsite and remote users, general troubleshooting including assisting with process improvements, I work closely with Team Leaders and Managers helping them find better more efficient ways to carry out daily tasks.In this time, I completed the follow projects –• Migrate 100 users from an On-Prem Exchange 2010 to Office 365• Recommend, Procure and roll out 30 Desktops and 15 Laptops to replace Windows 7 workstations, building an image for the workstations for upgrade efficiency and speed.• Migrate On-Prem SharePoint 2013 server to Office 365 SharePoint• Migrating and upgrade an internal 3CX server.• Working with CEO migrated the internal firewall from a CheckPoint firewall to Fortinet firewall.• Build a backup host, setup VMware replication.• Upgrade ESXi to the version 8 from version 6.7, including vCenter Server to version 8.• Carry out Firmware updates on internal HP ProLiant hosts.• Create 50 Power Automate flows to handle various tasks including expenses sign off, Microsoft forms (to replace pdfs), automated copying of reporting files to SharePoint, and Implement Microsoft Bookings for the sales team to use, including daily reporting for the Managers.• Create a Cybersecurity campaign for International Cybersecurity Month in October 2022.• Currently working on creating ISO 27002 polices for compliance with banks.

Hawke’S Bay, New Zealand

After successfully helping with the implementation of the Service Desk and helping the team receive an average CSAT of 95, I moved back into the engineering team. The new role is a Senior Support Engineer that later changed to a Technical Consultant. I have been assigned new customers to work with and returned to customers I had already created a great working relationship with.My duties included -• Provide support to System Engineers for escalations.• Meeting customers to help them with the smooth running of their business, use new technologies, and protect their business from security threats.• Scope and implement projects for Windows servers, desktops, and network infrastructure.• Assistance with the training of staff and compiling procedural documentation.

Hastings, Hawke’S Bay, New Zealand

After successfully helping with the implementation of the Service Desk and helping the team receive an average CSAT of 95, I moved back into the engineering team. The new role is a Senior Support Engineer that later changed to a Technical Consultant. I have been assigned new customers to work with and returned to customers I had already created a great working relationship with.My duties included -• Provide support to System Engineers for escalations.• Meeting customers to help them with the smooth running of their business, use new technologies, and protect their business from security threats.• Scope and implement projects for Windows servers, desktops, and network infrastructure.• Assistance with the training of staff and compiling procedural documentation.

Gisborne & Hawkes Bay, New Zealand

As part of the Service Management Team, I provide support to the team of six engineers on more complicated helpdesk problems, either through training and guidance or working with the customer directly and finding a resolution. This can include liaising with a 3rd party or internal escalation to another team. My first project in this role was to redesign the customer and company alerts. The previous system was backlogged with 300 alerts and unmanageable. Once I completed the project, I was able to hand over the alerts to the Manage Services team with only alerts for that day and no false positives. My current project is a complete overhaul of company standardisation, including Password Policy, Documentation, Onboarding and Offboard clients. I am tasked to create documents to explain how to use the current document management system, constantly update the wider company on progress, and have technical meetings with the Chief Digital Officer and Team Leaders. Duties: • Working closely with the Service Management Team, managing the priority of resources for support.• Working with the Team Leader on processes to help manage the SMT and help SMT work more efficiently.• Support of Windows server and desktop environments, network infrastructure including Firewall, Switches and Wifi AP’s • Collaborate with the project team creating proposals for projects for new and existing clients.• Assistance with the training of staff and compiling procedural documentation.

Gisborne & Hawkes Bay, New Zealand

As part of the Service Management Team, I provide support to the team of six engineers on more complicated helpdesk problems, either through training and guidance or working with the customer directly and finding a resolution. This can include liaising with a 3rd party or internal escalation to another team. My first project in this role was to redesign the customer and company alerts. The previous system was backlogged with 300 alerts and unmanageable. Once I completed the project, I was able to hand over the alerts to the Manage Services team with only alerts for that day and no false positives. My current project is a complete overhaul of company standardisation, including Password Policy, Documentation, Onboarding and Offboard clients. I am tasked to create documents to explain how to use the current document management system, constantly update the wider company on progress, and have technical meetings with the Chief Digital Officer and Team Leaders. Duties: • Working closely with the Service Management Team, managing the priority of resources for support.• Working with the Team Leader on processes to help manage the SMT and help SMT work more efficiently.• Support of Windows server and desktop environments, network infrastructure including Firewall, Switches and Wifi AP’s • Collaborate with the project team creating proposals for projects for new and existing clients.• Assistance with the training of staff and compiling procedural documentation.

Gisborne & Hawkes Bay, New Zealand

Responsible for varied clients, including Brownrigg Agriculture, Mr Apple, Tumu Timbers, Lowe, and Conroy Removals. This role includes providing support to the Service Management Team on more complicated helpdesk problems, either through guidance or escalation. Working with client managers on roadmaps to develop and maintain customer strategies, including help and advice on technologies. Complete project work from Scopes of Work either myself or other systems engineers has created. Developing internal company policies and procedures. Duties:• Working closely with the Service Management Team, managing the priority of resources for support or project work. • Meeting customers face to face to work with their business to help the business grow.• Installation and support of Windows server and desktop environments, network infrastructure including Firewall, Switches and Wifi AP’s • Create proposals for projects for new and existing clients and following projects from proposal to completion.• Assistance with the training of staff and compiling procedural documentation.

Gisborne & Hawkes Bay, New Zealand

This role includes IT support, as well as help and advice on future and current technologies.Support senior engineers to share the workload for our clientsDuties:• Meeting customers face to face and handling & prioritising problems.• Installation and support of Windows server and desktop environments.• Supporting Microsoft applications.• Having excellent time management, confidentiality & communication skills.• Having strong IT, commercial, planning and budgeting skills.• Create proposals for projects for new and existing clients.• Following projects from proposal to completion.• Assistance with training of staff and compiling procedural documentation.• Maintaining documentation of changes regarding users, functions & systems.

Gisborne & Hawkes Bay, New Zealand

Responsible for varied clients, including Te Taiwhenua o Heretaunga (http://www.ttoh.iwi.nz/) a 160 user Maori health services charity.This role includes IT support, as well as help and advice on future and current technologies.Support senior engineers to share the workload for our larger clients of Napier Port and Whakatu Coldstores.Duties:• Managing a team of technical staff.• Meeting customers face to face and handling & prioritising problems.• Installation and support of Windows server and desktop environments.• Supporting Microsoft applications.• Having excellent time management, confidentiality & communication skills.• Having strong IT, commercial, planning and budgeting skills.• Create proposals for projects for new and existing clients.• Following projects from proposal to completion.• Assistance with training of staff and compiling procedural documentation.• Maintaining documentation of changes regarding users, functions & systems.

This role includes IT support, as well as help and advice on future and current technologies.Support senior engineers to share the workload for our larger clients of Napier Port and Whakatu Coldstores.Duties:• Managing a team of technical staff.• Meeting customers face to face and handling & prioritising problems.• Installation and support of Windows server and desktop environments.• Supporting Microsoft applications.• Having excellent time management, confidentiality & communication skills.• Having strong IT, commercial, planning and budgeting skills.• Create proposals for projects for new and existing clients.• Following projects from proposal to completion.• Assistance with training of staff and compiling procedural documentation.• Maintaining documentation of changes regarding users, functions & systems.

Gisborne & Hawkes Bay, New Zealand

I manage the Hastings office. This includes maintaining an existing client base and being the initial contact for new clients, quoting and ordering IT related equipment, providing telephone, onsite and remote support for corporate, small business and individual clients and carrying out Server and Desktop installation, upgrades and maintenance.

During this period I worked on a wood grading system that required an ASCII signal from an ink dye to be read into an Allen Bradley PLC and then text would be sprayed onto the wood from another ASCII signal. I started this period running my own company called Blue Byte Limited, I supported a variety of individuals and companies offering a range of computer services, including installation, troubleshooting, and training. I learnt how to setup and run a business, budgeting, sales and marketing. I spent most of this time working for Comtek Computing Solutions Ltd, I managed the Hastings office. This includes maintaining an existing client base and being the initial contact for new clients, quoting and ordering IT related equipment, providing telephone, onsite and remote support for corporate, small business and individual clients and carrying out Server and Desktop installation, upgrades and maintenance.

My role is quote, design, write and commission PLC, HMI and Scada software for various food companies, wineries and freezer works. I have also been heavily involved in building and configuring MS SQL databases using Intouch SQL, from this I have created a Microsoft Access project that reported to email and printer. I worked on a project at Montana Winery that required a large amount of tanks to be monitored; I created couple of different tank design Scada screens and used indirect addressing to populate the screens. In the PLC by I used timers to update the temperatures on a cycle. With these processes I made troubleshooting a lot simpler and saved memory usage on the PLC.

Duties: Inductoheat built turnkey induction heaters all over the world; all of my work was base around Europe. My role was to design, develop and write programmes for Allen Bradley, Siemens and Mitsubishi PLC's. The induction heaters required servos to move the billets in the heater we used AB, Lenze and Siemens servos.The most rewarding project I worked on was converting an Allen Bradley PLC to a Siemens PLC. The client had requested the Siemens S7 300, I had to learn Siemens S7 300 from scratch and then design and write the software. I worked with the electrical department with the design of the panel compared to the existing hardware. Myself and the commissioning engineers then worked on the Siemens Servos so they would the same as

Duties: We had clients in the waste water pharmaceutical industry. My role was to design, develop and write programmes for Intouch and RSView Scada, PanelBuilder LOI's and Allen Bradley PLC's, then to install and commission 'on-site'. I worked on the £100 million Tay Wastewater Project, I designed, wrote and commissioned the RSView Scada system, I was then involved in the commissioning of the Allen Bradley PLC's and HMI's that controls the 7 individual pumping stations and the main waste-processing site.

Duties: All of our clients were in the food industry. My role was to design, develop and write programmes for MX Scada, IMO and Mitsubishi HMI and Mitsubishi PLC's, then to install and commission 'on-site'. I was also in charge of the office network of 8 computers on LAN. This position involves troubleshooting, advising management on which products to purchase, upgrading and installing new hardware and software.The most rewarding project was to design and install a bean sprout growing facility. The project consisted of 8 rooms that could grow 30 tons of bean sprouts a day. The software would water the bean sprouts at regular intervals and monitor the temperature of the rooms. A great deal of time was spent controlling the water pressure and designing of the spray for consistency.At the time there was no other facility like this in the country and had great interest the bean sprout growing community.

Duties: To build and install computers and provide upgrading for new and existing customers. Troubleshooting and repairing computers for Nuffield Hospitals in Plymouth and Exeter.

Duties: For my work experience the task was to install and set-up 20 computers. These computers would then be used by children for educational workshops. Once I had the system up and running I trained staff on how to run the network. I assisted for the first two workshops, helping the children use the computers and helping the staff if there were any problems.