Lee Irvin Email & Phone Number

Cary, North Carolina, United States

Cary, Nc

Cary, North Carolina

Supported SAS® Financial Management software with many of SAS's valued Financial Clients; helping them better analyze Financial, Accounting and Risk data.

Selected to launch the first strategic Application Support department in Procurement IT and provide crucial assistance in organizational structure in support of long-term growth planning. Collaborate with infrastructure, messaging, accounting, and HR departments to share data, optimize efforts, and leverage resources. Drive incident, problem, change and release, configuration, service level, and finance management (ITIL). Head application support for global procurement systems including eProcurement and online travel supporting 55,000 global users. Manage and train 12 domestic and international reports for 24/5 back-up.• Authored “Level I Self Service FAQs” knowledge base that allowed customers/consumers to answer and resolve issues online.• Managed $3.2 million in vendor and offshore contracts. .• Developed 2nd level FAQs to assist with staff changeovers and transitions. Shortened training curve, provided worldwide access, and ensured consistent quality.• Saved $32,000 annually and decreased level III tickets 48% through education and empowerment of the central helpdesk. • Resolved long-standing issues related to the global use of centrally hosted applications. Pursued Citrix solution for enhanced performance, optimized SQL for low bandwidth networks, and improved risk management.• Oversaw 2-year project to move hardware to a new global data center. Instituted strategies to preserve the integral brain trust, sensitive documentation, and infrastructure performance.

Charged with leading the first stage of departmental divesture into two units, supply and demand. Instituted core processes for incident, problem, configuration, performance availability, and change management. Conducted skill set gap and SWOT analysis to identify weaknesses and challenges. Sought out by Center of Excellence Director for advice on dispute resolution and negotiation tactics with offshore vendors and client conflicts. Managed onshore, offshore, and contracting team of 12. Executed a roadshow to train staff on the fundamentals of ITILv2. • Collaborated with the VP of Corporate IT to drive a culture of risk management. Produced a catalog of services, enhanced authentication procedures using LDAP, and structured an IT continuity plan.• Originated process of initiating and following workflow through incident tickets. • Introduced real-time problem alerts for crisis management. Customized an IT service dashboard to report status outcomes to other departments. • Deployed enterprise-level online travel system that reduced costs from $50 down to $5 per transaction, generating hard and soft savings in excess of $160,000 per year.• Led the offshore cost-reduction project resulting in $90,000 per year savings. Outsourced JDE, Oracle, and UNIX functionality while maintaining enga•gement and service level agreements (SLAs).• Corrected issues with offshore support and globally utilized applications. Negotiated, reviewed, and maintained offshore contracts and budgets.• Realized an additional $800,000 in T&E rebates enabling a new commercial dining vendor relationship.

Facilitated trouble-free contract management and procurement for the complex merger of GW and SKB. Supported Global Procurement IT applications and developed a central and secure service for transferring personally identifiable information to 3rd parties. Assisted Global Manufacturing and Supply Finance operations with standard costing system.• Resolved issue with the performance of our online travel sytem and lowered refresh from 18 seconds to a sub 2-second response time employing Six Sigma process improvements.• Contributor to team that course-corrected from a troubled application to successful installation. Project became a case study model to improve next-generation implementation.

• Supported sales and marketing through compilation and analysis of periodic financial reporting• Investigated and corrected profit margin issues and cost allocations• Presented financial results to all levels of management• Budget and forecast for strategic sales planning decisions• Defined business requirements for distributed sales reporting system

• Designed, developed, and implemented mission critical client server database applications for collecting sensitive clinical research data.

• Re-engineered and streamlined financial processes that increased efficiencies and reduced operational costs • Improved internal and external customer service.• Solved issues surrounding the consolidation of financial data stored in legacy systems (the retention of the legacy systems was a requirement by the FCC)• Managed and implemented Electronic Data Interchange (EDI) relationships with EDI capable vendors• Designed and developed new client server applications to replace manual operations, reducing operating costs

Created and maintained sales forecasts and expense budgets. Compiled regional profitability metrics and analyzed gross margin, overhead, and direct expenses. Analyzed margin trends of vertical markets, products, and revenue segments. Modeled financial impact of regional reorganization and strategic sales situations.