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Lee Jacobson is a Business Intelligence Developer for IBM at IBM. He possess expertise in websphere application server, websphere, soa, xml, db2 and 10 more skills.
Ibm
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Bi Developer For Ibm SupportIbm Jan 2016 - PresentRochester, Minnesota AreaLed deployment of a Cognos reporting solution in the Cognitive@IBM Cloud-based Analytics Platform servicing 14 IBM Support divisionsDeveloped and maintained over 50+ Cognos reports and dashboards that provided operational insights for Support managementDeveloped DataStage ETL jobs for acquiring strategic datasets from disparate data sourcesCollaborated with the Chief Data Office (CDO) team to push/consume strategic Support data from the Cognitive Enterprise Data Platform… Show more Led deployment of a Cognos reporting solution in the Cognitive@IBM Cloud-based Analytics Platform servicing 14 IBM Support divisionsDeveloped and maintained over 50+ Cognos reports and dashboards that provided operational insights for Support managementDeveloped DataStage ETL jobs for acquiring strategic datasets from disparate data sourcesCollaborated with the Chief Data Office (CDO) team to push/consume strategic Support data from the Cognitive Enterprise Data Platform (CEDP) or "data lake" Led proof-of-concept (PoC) to design executive dashboards in Salesforce Einstein Analytics that merges Salesforce "case" data with external Medallia "customer survey" data Show less
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Bi Developer For Client Experience Analytics TeamIbm Jun 2013 - Dec 2015Rochester, Minnesota AreaEngaged program managers and key stakeholders to understand challenges and data needs, then delivered reporting solutions to drive behavior/actions for AIM Support's Strategic Initiatives (for example, Migration Assist, L2 Collaboration, Product Bundling)Became the established Cognos SME in the organization, and fostered business intelligence (BI) champions across the AIM Support organization by delivering Cognos Bootcamp education sessions
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Knowledge Engineer Team LeadIbm Jan 2012 - May 2013Rochester, Minnesota AreaLed team of knowledge engineers to promote creation of highly relevant content in a timely manner in order to help clients avoid problems or resolve them quicklyLed deployment of selected content types across Software Group (for example, MustGather, Detailed System Requirements, Recommended Fixes, Fix Lists, etc.)Managed the relevant product support Web pages and influenced direction for IBM.com -
Websphere Application Server Knowledge EngineerIbm Sep 2003 - Dec 2011Rochester, Minnesota AreaReviewed and provided updates to the IBM Support Portal pages for WebSphere Application Server, keeping relevant content more visible to customersDrove self-help content engagement by curating Social channels for WebSphere Application Server including Twitter and FacebookMaintained the WebSphere Application Server proactive newsletter campaign to aid customers in finding solutionsInstalled and administered a Cognos server that the Knowledge Engineer team used to analyze… Show more Reviewed and provided updates to the IBM Support Portal pages for WebSphere Application Server, keeping relevant content more visible to customersDrove self-help content engagement by curating Social channels for WebSphere Application Server including Twitter and FacebookMaintained the WebSphere Application Server proactive newsletter campaign to aid customers in finding solutionsInstalled and administered a Cognos server that the Knowledge Engineer team used to analyze usage metrics for self-help content and Social channels Show less
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Technical Support RepresentativePrimera Technology Sep 2002 - Aug 2003Plymouth, MnProvided technical support for CD/DVD printing and duplication equipment
Lee Jacobson Skills
Lee Jacobson Education Details
Frequently Asked Questions about Lee Jacobson
What company does Lee Jacobson work for?
Lee Jacobson works for Ibm
What is Lee Jacobson's role at the current company?
Lee Jacobson's current role is Business Intelligence Developer for IBM.
What is Lee Jacobson's email address?
Lee Jacobson's email address is le****@****ibm.com
What is Lee Jacobson's direct phone number?
Lee Jacobson's direct phone number is (800) 426*****
What schools did Lee Jacobson attend?
Lee Jacobson attended South Dakota State University.
What skills is Lee Jacobson known for?
Lee Jacobson has skills like Websphere Application Server, Websphere, Soa, Xml, Db2, Java Enterprise Edition, Software Project Management, Unix, Requirements Analysis, Java, Solution Architecture, Integration.
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