Oversee day to day technology support operations for 3 NJ manufacturing and warehouse facilities.

● Oversee all technology operations (e.g., network security, mobile devices, WAN/LAN) and evaluate them according to established goals.● Devise and establish IT policies and systems to support the implementation of strategies set by upper management.● Analyze the business requirements of all departments to determine their technology needs.● Purchase efficient and cost-effective technological equipment and software.● Inspect the use of technological equipment and software to ensure functionality and efficiency.● Identify the need for upgrades, configurations or new systems and report to upper management.● Coordinate IT technicians, web master, and database specialist, and other professionals to provide guidance.● Control budget and report on expenditure● Assist in building relationships with vendors and creating cost-efficient contracts.● Authored Standard Operating Procedures Manual and Long-Range Technology Plan.

● Manage technology department staff which supports 10000 end users.● Ensure technology support for all aspects of end user devices i.e. desktops, laptops, Chromebook● Built and maintained yearly technology budgets● Served as senior leadership to the organization and provide solutions to support the overall strategic plan of the organization● Provided technical training where needed● Developed and implemented technical application support and information technology policies and procedures.● Analyzed department and job-related functionality requirements to align technology priorities with business needs.

● Resolved technology problems, improved operations, and provided exceptional client support by reducing support tickets by 80%.● Authored district technology plan including budgetary needs and provided roadmap for upgrades and implementations.● Identified areas in need of process to address audit concerns and establish process to follow for compliance.● Created and managed technology budget for the entire district.● Reviewed areas for potential cost savings, identified problems of older technologies in use and implemented changes

● Directed acquisition, installation, and testing of network hardware.● Secured and connected private networks at multiple sites across interstate corporate WAN.● Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure, or destruction.● Managed system-wide operating system and software deployments, as well as related software upgrade problems.● Designed and evaluated WAN and LAN connectivity technologies.● Established, repaired, and optimized networks by installing wiring, cabling and devices.● Diagnosed and executed resolution for all network and server issues.

●● Team Lead of Windows Server Team support desk responsible for assignment and follow up on ticket status and resolution.● Increased customer satisfaction by resolving help desk ticket issues and reducing outstanding ticket numbers by 90%.● Identified areas in need of improvement and created processes to fix those areas.● Windows Server Team member responsible for all aspects of support of the company’s Windows Server environment including monitoring, updates, upgrades, and general support Served as a Citrix Server Administrator to identify and repair issues and provide Q&A to new implementations.● Served on Change Advisory Board (CAB) representing Windows Server Team.

● Collaborated with stakeholders to enhance server system utilization and efficiency by customizing business processes.● Communicated deficits in Windows Server performance to senior leadership, recommending appropriate corrective measures.● Performed technical support and troubleshooting services to optimize system performance.● Coordinated technical communications and instructions to improve organizational IT effectiveness.● Conducted research and sampling to compile resources to assist and expedite problem resolution.