Joseph L. Email & Phone Number

Englishtown, NJ, US

Rahway, New Jersey, United States

United States

Oversee day to day technology support operations for 3 NJ manufacturing and warehouse facilities.

07719

• Oversee all technology operations (e.g., network security, mobile devices, WAN/LAN) and evaluate them according to established goals.
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
• Analyze the business requirements of all departments to determine their technology needs.
• Purchase efficient and cost-effective technological equipment and software.
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper management.

South Brunswick, NJ

• Manage technology department staff which supports 10000 end users.
• Ensure technology support for all aspects of end user devices i.e. desktops, laptops, Chromebook
• Built and maintained yearly technology budgets
• Served as senior leadership to the organization and provide solutions to support the overall strategic plan of the organization
• Provided technical training where needed
• Developed and implemented technical application support and information technology policies and procedures.

Asbury Park, NJ

• Resolved technology problems, improved operations, and provided exceptional client support by reducing support tickets by 80%.
• Authored district technology plan including budgetary needs and provided roadmap for upgrades and implementations.
• Identified areas in need of process to address audit concerns and establish process to follow for compliance.
• Created and managed technology budget for the entire district.
• Reviewed areas for potential cost savings, identified problems of older technologies in use and implemented changes

New Jerssy

• Directed acquisition, installation, and testing of network hardware.
• Secured and connected private networks at multiple sites across interstate corporate WAN.
• Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure, or destruction.
• Managed system-wide operating system and software deployments, as well as related software upgrade problems.
• Designed and evaluated WAN and LAN connectivity technologies.
• Established, repaired, and optimized networks by installing wiring, cabling and devices.

Liberty Corner, NJ

• Team Lead of Windows Server Team support desk responsible for assignment and follow up on ticket status and resolution.
• Increased customer satisfaction by resolving help desk ticket issues and reducing outstanding ticket numbers by 90%.
• Identified areas in need of improvement and created processes to fix those areas.
• Windows Server Team member responsible for all aspects of support of the company’s Windows Server environment including monitoring, updates, upgrades, and general support Served as a Citrix Server Administrator to.
• Served on Change Advisory Board (CAB) representing Windows Server Team.

Mount Olive, New Jersey

• Collaborated with stakeholders to enhance server system utilization and efficiency by customizing business processes.
• Communicated deficits in Windows Server performance to senior leadership, recommending appropriate corrective measures.
• Performed technical support and troubleshooting services to optimize system performance.
• Coordinated technical communications and instructions to improve organizational IT effectiveness.
• Conducted research and sampling to compile resources to assist and expedite problem resolution.

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Associate Of Science - As, Business Administration And Management, General