Lee A. Kayne Email & Phone Number

Atlanta, Ga, Us

Roswell, Ga, Us

With over 30 years of Call Center Experience, guiding the largest and most successful companies in the world in solving their CX, Call Center and Telecommunications problems, I am available to help emerging, early stage and well established companies in the CX/Contact Center Arena accelerate their revenue stream and reach their company objectives. I will help you with your sales approach and strategy, your go to market structure and focus, your team building and alignment, your partner and channel models and ecosystem, and your relationships with the analyst community.Looking forward to talking to you and your team to see how me and my team can immediately help you!

Chantilly, Va, Us

SuccessKPI is a real time unified analytics platform for your entire customer experience. We've built the only pure SaaS solution to give the contact center a true 360 degree view of operations and efficiency with Conversation Analytics, Speech & Text, Sentiment Analysis, Quality Monitoring and Automated Actions all in one place.

St Louis, Missouri, Us

Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time agent guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention

Irving, Texas, Us

ACQUEON drives Conversational Intelligence using its AI based Conversational Engagement and Conversational Analytics platforms and products leveraging the power of Analytics, AI, Cloud & Automation to help drive transformational CX and enhancing the brand promise for our customers.

Amsterdam, Nl

At Deepdesk we are building Augmented Intelligence for the enterprise. Think Gmail Smart Compose for your business. We use machine learning to provide employees with real time recommendations and autocomplete suggestions, assisting them with efficient communication. Besides providing recommendations, we offer fully virtual assistants, that can take care of repetitive tasks (RPA).Deepdesk was acquired by Anywhere365 in January of 2024

Mauritius, Black River, Mu

Smartz Solutions is a dynamic CCaaS software development company. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that cover the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX platform.

Roswell, Georgia, Us

NovelVox is a leader and pioneer in providing industry-specific contact center agent desktop and wallboard. We are accredited by Cisco as a Preferred Solution Provider. NovelVox has a worldwide customer base and has offices at five countries across the globe

Columbia, Sc, Us

Swampfox Technologies is a modern software, solutions and services company focused on empowering amazing customer journeys for the enterprise Contact Center. With a global client base and a reputation for delivering transformational solutions for highly complex Contact Center environments, Swampfox is a recognized industry innovator and thought leader.

Sunrise, Florida, Us

Authority Software provides cloud-based contact center solutions designed to improve agent performance, increase customer satisfaction and drive enterprise-wide productivity. Authority leverages its proprietary rapid development platform to deliver highly customizable quality assurance, scripting and patented PCI compliance applications that are easy to use and can be deployed in record speed. Authority Software was acquired by UJet in June of 2022

Exeter, Rhode Island, Us

Carousel was Acquired by NWN in May of 2021.The Contact Center Practice that I was responsible for was suddenly dissolved 6 weeks following the merger. (July 2021).While there for a short time - I was fortunate to work with nearly every leading Contact Center Manufacturer and Unified Communications Manufacturer in the industry. I also was part of the sales efforts in many of Carousel's larger Cloud engagements. As SVP of Contact Center Sales and Solutions Practice, I was responsible for defining the strategic direction of Carousel's Contact Center Business and Collaboration go- to-market strategy. I led a team of contact center sales and technical experts supporting the extensive Carousel Avaya and Cisco Customer Base and new customers and technologies.I also manage Carousels exceptional and vast vendor business partnerships, and to expand Carousels Contact Center Cloud presence through managing the relationships with Genesys, Five 9's, Twilio, RingCentral, Avaya, Cisco, Verint and many other excellent solution partners. I rolled out the Genesys partnership while at Carousel and accelerated additional partner relationships.

Boulder, Colorado, Us

As Senior Vice President of Sales for North America, I was responsible for building a team and leading Aspect’s Sales effort and to retain and grow our market leadership position in the contact center space.

Menlo Park, Ca, Us

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes.As SVP of Enterprise Sales for the Cloud Division, I was responsible for leading the Genesys Cloud Sales effort and to grow Genesys market leadership position in the Enterprise Software as a Service contact center space.

Hoboken, New Jersey, Us

NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.As Vice President of Sales, Back Office, Lee is responsible for driving the initiative to extend Nice's solutions and applications to optimize Back Office/Automation and Robotics environments.

Cambridge, Ma, Us

As SVP of Sales, Lee was responsible for enabling OpenSpan to be the leading solution in the industry by promoting and creating more efficient workers in the Enterprise marketplace. OpenSpan’s unique solutions provide companies with call centers agents and back office workers and applications the information required to understand activities and then automate those activities. These solutions deliver average increases in efficiency of over 20%. These results have provided OpenSpan customers with hard bankable ROI and are a key to OpenSpans acceleration in growth and profitability.OpenSpan was acquired by PEGASYSTEMS in April of 2016

Menlo Park, Ca, Us

Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center. Genesys Cloud is the worldwide market leader in Enterprise Cloud Deployments. As VP of Enterprise Sales for the Cloud Division, I was responsible for leading the Genesys Cloud Sales team to grow it's market leadership position in the Enterprise SAAS contact center space. We were very successful in this mission, as our business grew over 400% post acquisition and the Genesys Cloud team finished at over 185% of plan while acquiring 1000% (10 times!!) more logos than in 2013. Every rep who was on the cloud team for the full 2014 year qualified for presidents club by exceeding their goals.

Us

Echopass is a Software as a Service (SaaS) company. We provide everything an enterprise needs to operate a contact center except the agents. The agents can be located anywhere; in single or multiple contact centers, on shore, off shore or at home. Our solutions immediately reduce the ongoing cost and complexity of running an enterprise class contact center. Our hosted solution enables a full-featured, end-to-end contact center solution that supports the entire range of inbound and outbound contact center services, from voice, chat, email and other data-based services to a combined, multi-channel service for blended agents. We deliver best-in-class interaction routing and queuing to optimize both customer experience and agent utilization across single site, multi-site, remote, and virtual contact centers. Echopass will save your organization money, free up your IT resources, and provide a world class solution that will enable enhanced customer contact capabilities .Echopass Corporation was founded in 2000 and is headquartered in Pleasanton, California.As SVP of Enterprise Sales, responsible for leading Echopass to being the predominant solution in the SAAS contact center marketplace and bringing leading edge customer contact solutions to the largest organizations in the world.Echopass was acquired by Genesys in November of 2013.

Altrincham, Cheshire, Gb

Convergys is a leader in Relationship Management. They provide innovative solutions from their clients' everyday relationships with their customers and employees. They are acknowledged as a leader that enabled organizations everywhere to enhance the value of their relationships.Responsible for leading North America sales team focused on supporting and expanding relationships with current and prospective key enterprise named/national accounts. Solutions include those gained from Convergys' acquisition of Intervoice, a leader in the software-based interactive voice response, contact center, and mobile messaging technology and applications market. Focused on premised based and SAAS based solutions.Grew year over year results by over 500% in 2010,exceeding annual team objective.

Cary, Nc, Us

SOAdesk provides desktop optimization and business intelligence for contact center agents allowing for significant economic benefit in the contact center, while enhancing the customer experience and minimizing IT workload. Built on a proven SOA platform, SOAdesk’s United Desktop™ solution provides Agents access to everything they need, presents only what is relevant for each interaction and automatically performs critical functions for the Agent, driving measurably faster, more accurate and more valuable customer interaction – consistently. Ease of implementation and pay as you benefit pricing options offer Clients incredible payback and ROI.SOAdesk was acquired by Cicero Inc in January 2010. Cicero was acquired by Aspect in July of 2022

New York, Ny, Us

Served as VP, Eastern Region for Infor-Epiphany with division revenues of $18M. Managed team focused on major account new business opportunities, and existing relationships. Oversaw $4M budget, ten sales executives, and four inside sales reps. Major customer wins include, ING, Navy Federal Credit Union, Web MD, Bank of America, Interval International, and support of a client base that includes, Citi-Group, Home Depot, Bell Canada, Rogers Communications,AutoTrader, Staples, American Airlines.

Boulder, Colorado, Us

Managed team that focused on 30-client Key Account portfolio for $650 M Telephony Company. Marketed contact center solutions via direct sales channels. Developed national/global account strategies to effectively increase penetration with existing clients and support new business relationships. Empowered to eliminate customer dissatisfiers through innovative programs and initiatives. Participated in regional analyst briefings, networked through industry associations, seminars, pipeline construction activities and leadership events. Managed National-Global Account Executive team of 8 directors, 5 engineering support reps, and customer satisfaction executives.

Armonk, New York, Ny, Us

Responsible for finding and closing new business opportunities as well as managing and growing a group of existing accounts providing recurring revenue. Effectively promoted company capabilities by developing strategic, client relationships. Conducted various sales activities to drive prospects through the sales cycle. Increased acceptance and usage of IP telephony and networking services within a client organization to create up sell opportunities. Negotiated with senior buyers, purchasing agents and key customer personnel. Quoted all product lines required by customer needs. Prepared, proposed and negotiated total fixed or flexible packages for Major Account customers

Bs, Management

Mba, Marketing, Finance