As the Group Manager within the Workplace Advisory Team at Avanade, I'm dedicated to providing strategic guidance and innovative solutions to enhance workplace productivity and employee experience. My role involves overseeing the development and implementation of workplace strategies, collaborating with key stakeholders, and ensuring that our advisory services align with the latest industry trends and best practices. By leveraging my extensive experience and leadership skills, I strive to drive continuous improvement and deliver exceptional value to our clients.In my previous role Client Success Manager at Microsoft, where I supported financial services customers achieve their business outcomes and maximize the value of their Microsoft solutions. I have over 24 years of experience and expertise in the mortgage industry, which enables me to understand the challenges and opportunities that customers face in this dynamic and competitive sector. I am PRINCE2® certified and have a proven track record of delivering successful projects and initiatives that enhance customer satisfaction, retention, and loyalty.Prior to joining Microsoft, I held leadership roles in credit management and new lending at Skipton Building Society, where I managed a portfolio of over £1 billion and oversaw the end-to-end lending process, from origination to servicing. I also led several cross-functional teams and collaborated with key stakeholders across the organization and the industry, ensuring compliance, quality, and efficiency. I am passionate about supporting customers and colleagues, and I have completed certifications in mental first aid and inclusive recruitment and selection. I believe in creating a culture of trust, collaboration, and innovation, where everyone can thrive and grow.