Leela comes with 20 plus years of professional experience and is a free-spirited versatile person with multivariate skillset.Currently working with UBS (Union Bank of Switzerland) since March 11, 2019 as an Associate Director in Technology department.He is a quick learner and good at foreseeing the changes and adapts accordingly.His core strength is in Data mining of large datasets from various sources and representing the results in visual format to enhance or facilitate the leadership team and key stake holders to come up with effective decisions by reviewing, preparing the executable plans and tracking the implemented strategies to seek if meeting the organizational goals.He is a Microsoft Master certified in Microsoft Office 2016 and is an excel VBA programmer.Also, He is well versed with other data mining and machine learning tools like SQL server, R Programming, Python and Teradata.He also has working experience on ERP/Business Intelligence/data visualization tools like SFDC, Tableau, R-Programming, Python, Qlik Sense, ETL tool like SAP- BODS (Business Objects Data Services), Databases like Teradata, MS SQL Server, MySQL, MS Access and Oracle, Query languages like SQL; scripting languages like VBA, JavaScript, HTML, ASP; Structured and Object-Oriented languages like Java, PHP, PERL; Machine and Assembly languages, RPA (robotic process automation) like Automation Anywhere, UI Path and Robot Framework, UI automation testing using Maven and Selenium framework, load testing using Apache JMeter and lastly Docker platform for developing, testing and deploying code using IntelliJ IDE.He is a Certified Scrum Master and was the Certified Agile Prince2 Practitioner and has always integrated his experience and knowledge in process re-engineering, designing future ready platforms and successfully driving the programs/ projects as a Program Manager to meet the organizational goals using the tools and DevOps platforms like MS Project, Atlassian Jira, GitLab.In a nutshell, he has experience as software engineer/ programmer/ analyst, Program/ Project manager driving organization initiatives alongside with FP&A (Finance Planning and Analysis), Legal and Compliance, Contract management, Vendor Relationship Management, Human Resources and Training to name a few with global portfolio in Technology, Telecom, Service industry and currently financial sector.Certifications• Microsoft Master certified in Microsoft Office 2016• Certified Scrum Master• Renew Agile Prince2 Practitioner (expired on Feb 19, 2021) certification• Preparing for AWS cloud certification
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Sr. Project ManagerProgrammers.IoHyderabad, In
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Associate Director Of TechnologyUbs Mar 2019 - PresentPune, Maharashtra, IndiaSupporting regions: Global;LoB’s: Multiple; Role: Multiple;Team: Application Adoption Factory; Process: Migration FactoryDeliverables• As a Program Manager, responsible to plan and track the progress of all migration projects in Investment Banking and Wealth Management Americas LoBs which need to be upgraded from legacy to the latest up to date technologies to meet the timelines• Also, responsible to track the decommission of legacy systems from UBS environment that includes databases, Physical servers, Virtual Machines and legacy software’s• Liaison with the Vendors and Internal Stake holders, technical support teams to handle any escalations, blockers and challenges• Preparing Application Adoption Factory (AAF) operating model that highlights on various IT/Operational risk and governance initiatives with the client’s Vendor Relationship Management team• Design, implement & stabilize the centralized data repository with multiple search criteria for precise data extraction• Review and update the AAF process documents• Liaise with data warehouse team for new centralized management dashboards• As a member of Tooling and automation team, research, develop, test internal tools needed for migrations• Automate the recurring tasks, analysis and dashboardsHighlights • Part of re-designing the AAF process and future ready platform and operating model which is now considered to be used across the organization• All migrations and implementation/ introduction of new technologies into UBS system has to go thru AAF team only as AAF provides the solutions at low cost• Initiated the internal Tooling and Automation team which collaborates with Data Assurance and Data Quality team to automate the recurring tasks and support in developing and testing internal tools, API’s and bug fixes -
Sr. Product Specialist – FunctionalCognizant Apr 2016 - Mar 2019Hyderabad, Telangana, IndiaSupporting regions: Global;Vertical: Business Financial Services;Horizontals: IT/ ITES/ IS/ BPSDesignation: Sr. Product Specialist – Functional;Role: Program Manager;Team: Finance – Program Management;Deliverables• Real time experience in implementing business transformation/automation, migration projects and driving PEX (Performance Excellence) initiatives.• Working experience and close offshore coordination with banking clients across NA, UK, CE & APAC regions in liaison with the Vendor Relationship Management Team.• Work on various IT/Operational risk and governance initiatives• Design new management dashboard and introduce tools in automation• As part of Project management Office, supporting, delegating and monitoring the cognizant initiatives and requests in liaise with Project Managers, Program Managers, Directors & VP’s• CPR centralized web-based report was developed using MS SQL Server/ ASP & Jscript for BFS vertical• Finance Revenue forecasting and tracking receivables month on month for all horizontals• Liaise between Projects & Finance by monitoring all the invoices raised, precisely till the resource level mapping with contracts signed with UBS• Assisting in rate calculation for bidding new projectsHighlights • Designed & implemented the centralized data repository with multiple search criteria for precise data extraction.• Mapping all the contracts at account, project & resource by level and rates• Reduced the process of preparing the recurring Excel reports and Dashboards using VBA to few minutes with 100% accuracy • Introduced data visualization tool “Qlik sense” for further drill down data analysis in finance team• Introduced R-programing in the finance team as a trial• Received applauds from global stakeholders for consistent quality and accurate reports • Received applauds from global stakeholders as was meeting the timelines consistently • Automated the reports using VBA scripting for PEX, Compliance & robotics teams -
Senior AnalystCognizant Apr 2015 - Mar 2016Hyderabad, Telangana, IndiaSupporting regions – Global;Vertical: BFS/IME/Life Sciences/Healthcare/Technology/PR/F&A;Horizontal: BPSTeam: HR;Program: CCA (Cognizant Career Architecture) Deliverables• Supporting with MIS management reports for Talent managers for all verticals and CCA Academy. Also, automated the process manual work that improved the productivity and quality • Support and share the job load of the team • Recommend and support designing new and existing reports • Train and update the team with new technologies/updates in designing and preparing Reports and Dashboards • Automate the existing reports in Excel using formulated templates and VBA • Preparing PowerPoint presentation and publishing to global stakeholders Highlights • Reduced the process of preparing the recurring Excel reports and Dashboards to few minutes with 100% accuracy • Received applauds from global stakeholders for consistent quality and accurate reports • Received applauds from global stakeholders as was meeting the timelines consistently • Received Spot award for data mining and analysis
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Senior AnalystCognizant Technology Solutions Dec 2013 - Apr 2015Bengaluru, Karnataka, IndiaSupporting regions: GlobalDesignation: Senior Analyst;Team: Shared Services;Client: LinkedInDeliverables • Supporting with MIS management reports for 7 teams. Also, automated the process manual work that improved the productivity and quality • Handled a team size of 4 Analysts, one for each of the 3 lines of business for LinkedIn (LTS, LMS, LSS) and one for global Biz Analytics • Support and share the job load of the team • Recommend and support designing new and existing reports • Automate the existing reports in Excel using VBA, (CRM/Database) SFDC/Teradata/MySQL and/or (Business Intelligence Tool) Tableau • Train and update the team with new technologies/updates in designing and preparing Reports and Dashboards • Preparing PowerPoint presentation and publishing to global stakeholders • Preparing SFDC ad-hoc reports and dashboards and publishing for global stakeholders • Supporting Biz Analytics team in publishing Tableau workbooks Highlights • Reduced the process of preparing the recurring Excel reports and Dashboards to few minutes with 100% accuracy • Received applauds from global stakeholders for consistent quality and accurate reports • Received applauds from global stakeholders as was meeting the timelines consistently • Designed a global report which shall be used by finance and sales team for territory budget and headcount planning for APAC region
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Reporting AnalystSykes Apr 2013 - Aug 2013Hyderabad, Andhra Pradesh, India.Automation, Analysis and Designing of ReportsDeliverables1) Automation of MIS reports using VBA.2) Complete Automation of CIGNA Process Reports i. Care Master (Frequency: Weekly; ETA: 2Hrs; ETA After Automation: 3Sec) ii. NTSD Master (Frequency: Daily; ETA: 1Hrs; ETA After Automation: 3Sec) iii.TL Care Master (Frequency: Monthly; ETA: 3Hrs; ETA After Automation: 3Sec)3) Complete Automation of Rogers Communication Process Reports i. Commissions Report (Frequency: Monthly; ETA: 4Hrs; ETA After Automation: 3Sec) ii. Absenteeism Report (Frequency: Monthly; ETA: 2Hrs; ETA After Automation: 3Sec) iii. Vendors Report (Frequency: Daily; ETA: 1Hrs; ETA After Automation: 3Sec)4) Complete Automation of Sprint Process Reports i. Sprint Outlier Report (Frequency: Weekly; ETA: 16-20Hrs; ETA After Automation: 10Sec) ii. Sprint Daily Extreme Outlier Report (Frequency: Twice a Week; ETA: 2Hrs; ETA After Automation: 3Sec)5) Handling MIS, Ace Survey – For all LOB’s and other critical business analysis.Highlights1) Received applauds for automation of MIS reports from all the stake holders.2) Maintained average report generating time to 3Sec3) Received applauds for the user friendly automated reports.4) Designed and published the dashboards and was integrated in automation. -
Process Specialist-VoiceCognizant Technology Solutions Mar 2011 - Mar 2012Hyderabad, Andhra Pradesh, IndiaSupporting regions: Hyderabad, Chennai, Manila (Philippines)Team: Shared Services;Client: AT & TDeliverables • Handling MIS and other critical business analysis, and Automation of MIS and IDO reports using VBA • Sending various reports on day-to-day basis (DAILY SNAPSHOT) needed for process improvement • Weekly and Monthly associate performance report (TRANSFORMER and OPEL respectively for Hyderabad region) • Monthly and Quarterly KPI reports (3 regions-Hyderabad, Chennai, Manila (Philippines) for 8 Processes) • Sending Monthly 6th day allowance and night shift allowance report for Hyderabad region to HR Team • Sending Monthly SAM (Seat Allocation Management) report to Admin Team • Updating and sending Weekly Resource Roster and Attendance Compliance Report • Updating and sending Daily, Weekly, Monthly and Quarterly Baselines Highlights • Consistently received applauds for sending accurate MIS reports before deadlines from all the stake holders • Was available to all the stake holders at any given point of time for other critical business analysis and sent accurate analysis report before deadlines • Consistently received applauds for updating and automation of MIS reports • Updated all the raw data reports downloaded daily from EM (Enterprise Manager), Smart Chat Tool, Attendance in monthly and quarterly format from the day one and brought awareness about the location of the data to all the stake holders for reference and quick analysis • Manually updated Weekly Resource Roster, 6th Day allowance, Night Shift allowance from the data collated from all the stakeholders on day-to-day basis, which helped in preparing the monthly SAM report and sending to HR and Admin Team on time • Associated in providing analyzed data and preparing MS PowerPoint deck for Six Sigma Project (for BOS Billing Process) and for Lean Project (for OMA Process) • Training IDO and other process associates in MS Excel and providing updates in the changes in Technologies
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Sr. Customer Support ExpertDell Jun 2006 - Mar 2011Hyderabad, Andhra Pradesh, IndiaSupporting regions: UK and IrelandTeam: Shared Services - Sales Operation;Process: EMEA Sales Deliverables • Handling process improvements, Customers Pre and Post Sales Queries, quality audits, MIS, other critical business metrics • Handling a team of 20 members supporting UK and Irish regions • Sending various reports on day-to-day basis needed for process improvement. • Providing inbound, outbound assistance & resolution to customers through on-call assistance & through e-mails • Dealing with business customer’s grievances related to Pre and Post Sales Queries • Handling Matrices that mainly involved customer satisfaction as one of the major elements apart from problem resolution and time taken to resolve an issue, and AUX & Schedule Adherence • Mentoring individual cases which basically calls for auditing the follow up being done on each case and ensure the issue is being resolved in a right manner • Providing feedback to the associates to ensure effective and speedy resolution • Taking care of online escalations & providing regular feedback to the agents • Directing calls to concerned team based upon customers issue with zero percent error and least call handling time Highlights • Built automated UK and Ireland Sales Operation Process guide using MS Excel VBA and Access Database which helped in reducing the Resolution Time with increase in Customer Satisfaction as this guide provides the exact contact or department details of Pre and Post Sales Queries. Also, helped in reducing the New Hire Training Program from a month to a week. Also used by CCOD (Call Center Operations Department) in tracking and analyzing the various telecom Issues, allocation and performance of VDN’s and Skillset’s • Introducing new process which would tantalize, in meeting business objective with keeping in mind resolution with customer satisfaction • Successfully achieved target of 85% Customer Satisfaction with 97% problem resolution & 100% quality scores -
Software Engineering ConsultantGlansa Solutions Jul 2004 - Jun 2006Secunderabad, Andhra Pradesh, IndiaDeliverables • Design website projects based on customer needs using PHP, Java scripts, Perl using Xampp IDE • Identify the technology to develop the project based on the web traffic expected • Writing Test Scripts • Design the Database like MySQL, MS Access • Updating management and clients on the progress of the projects • Mentoring teams with new updates and technologies -
Senior Software EngineerSmart Ims Jul 2001 - Jun 2004Hyderabad, Andhra Pradesh, IndiaDeliverables • Design and coding Online and Offline event-based Applications using VB, VBA using Visual Studio IDE and Java using NetBeans IDE & web servers like Tomcat and Java web server. • Design Database like Oracle, My SQL -
ProgrammerCs Software Enterprises Limited Jun 2000 - Jul 2001Hyderabad, Andhra Pradesh, IndiaDeliverables • Coding event based online applications using Perl and Java.
Leela Krishna Skills
Leela Krishna Education Details
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Managing Information Systems -
National Institute Of SalesGlobal Sales And Marketing -
Loyola College, (Autonomous) Affiliated To Osmania UniversityElectrical, Electronics And Communications Engineering
Frequently Asked Questions about Leela Krishna
What company does Leela Krishna work for?
Leela Krishna works for Programmers.io
What is Leela Krishna's role at the current company?
Leela Krishna's current role is Sr. Project Manager.
What schools did Leela Krishna attend?
Leela Krishna attended Osmania University, National Institute Of Sales, Loyola College, (Autonomous) Affiliated To Osmania University.
What skills is Leela Krishna known for?
Leela Krishna has skills like Analysis, Business Intelligence, Sales Operations, Business Analysis, Databases Like Ms Access And Oracle, Operations Management, Quality Compliance, Analytical Problem Solving, Team Management, Client Servicing, Planning, Eye For Learning.
Who are Leela Krishna's colleagues?
Leela Krishna's colleagues are Balogun Ademola, Bilal Khan, Harphool Singh, Jyoti Sharma, Ryan Prouse, Suresh B., Chirag Shahani.
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2flextronics.com, gmail.com -
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Leela krishna
Assistant Manager, Marketing| Marketing Enthusiast | Data Driven StrategistVijayawada -
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Leela Krishna
Bengaluru
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