Leela Krishna Email & Phone Number

Hyderabad, In

Pune, Maharashtra, India

Supporting regions: Global;LoB’s: Multiple; Role: Multiple;Team: Application Adoption Factory; Process: Migration FactoryDeliverables• As a Program Manager, responsible to plan and track the progress of all migration projects in Investment Banking and Wealth Management Americas LoBs which need to be upgraded from legacy to the latest up to date technologies to meet the timelines• Also, responsible to track the decommission of legacy systems from UBS environment that includes databases, Physical servers, Virtual Machines and legacy software’s• Liaison with the Vendors and Internal Stake holders, technical support teams to handle any escalations, blockers and challenges• Preparing Application Adoption Factory (AAF) operating model that highlights on various IT/Operational risk and governance initiatives with the client’s Vendor Relationship Management team• Design, implement & stabilize the centralized data repository with multiple search criteria for precise data extraction• Review and update the AAF process documents• Liaise with data warehouse team for new centralized management dashboards• As a member of Tooling and automation team, research, develop, test internal tools needed for migrations• Automate the recurring tasks, analysis and dashboardsHighlights • Part of re-designing the AAF process and future ready platform and operating model which is now considered to be used across the organization• All migrations and implementation/ introduction of new technologies into UBS system has to go thru AAF team only as AAF provides the solutions at low cost• Initiated the internal Tooling and Automation team which collaborates with Data Assurance and Data Quality team to automate the recurring tasks and support in developing and testing internal tools, API’s and bug fixes

Hyderabad, Telangana, India

Supporting regions: Global;Vertical: Business Financial Services;Horizontals: IT/ ITES/ IS/ BPSDesignation: Sr. Product Specialist – Functional;Role: Program Manager;Team: Finance – Program Management;Deliverables• Real time experience in implementing business transformation/automation, migration projects and driving PEX (Performance Excellence) initiatives.• Working experience and close offshore coordination with banking clients across NA, UK, CE & APAC regions in liaison with the Vendor Relationship Management Team.• Work on various IT/Operational risk and governance initiatives• Design new management dashboard and introduce tools in automation• As part of Project management Office, supporting, delegating and monitoring the cognizant initiatives and requests in liaise with Project Managers, Program Managers, Directors & VP’s• CPR centralized web-based report was developed using MS SQL Server/ ASP & Jscript for BFS vertical• Finance Revenue forecasting and tracking receivables month on month for all horizontals• Liaise between Projects & Finance by monitoring all the invoices raised, precisely till the resource level mapping with contracts signed with UBS• Assisting in rate calculation for bidding new projectsHighlights • Designed & implemented the centralized data repository with multiple search criteria for precise data extraction.• Mapping all the contracts at account, project & resource by level and rates• Reduced the process of preparing the recurring Excel reports and Dashboards using VBA to few minutes with 100% accuracy • Introduced data visualization tool “Qlik sense” for further drill down data analysis in finance team• Introduced R-programing in the finance team as a trial• Received applauds from global stakeholders for consistent quality and accurate reports • Received applauds from global stakeholders as was meeting the timelines consistently • Automated the reports using VBA scripting for PEX, Compliance & robotics teams

Hyderabad, Telangana, India

Supporting regions – Global;Vertical: BFS/IME/Life Sciences/Healthcare/Technology/PR/F&A;Horizontal: BPSTeam: HR;Program: CCA (Cognizant Career Architecture) Deliverables• Supporting with MIS management reports for Talent managers for all verticals and CCA Academy. Also, automated the process manual work that improved the productivity and quality • Support and share the job load of the team • Recommend and support designing new and existing reports • Train and update the team with new technologies/updates in designing and preparing Reports and Dashboards • Automate the existing reports in Excel using formulated templates and VBA • Preparing PowerPoint presentation and publishing to global stakeholders Highlights • Reduced the process of preparing the recurring Excel reports and Dashboards to few minutes with 100% accuracy • Received applauds from global stakeholders for consistent quality and accurate reports • Received applauds from global stakeholders as was meeting the timelines consistently • Received Spot award for data mining and analysis

Bengaluru, Karnataka, India

Supporting regions: GlobalDesignation: Senior Analyst;Team: Shared Services;Client: LinkedInDeliverables • Supporting with MIS management reports for 7 teams. Also, automated the process manual work that improved the productivity and quality • Handled a team size of 4 Analysts, one for each of the 3 lines of business for LinkedIn (LTS, LMS, LSS) and one for global Biz Analytics • Support and share the job load of the team • Recommend and support designing new and existing reports • Automate the existing reports in Excel using VBA, (CRM/Database) SFDC/Teradata/MySQL and/or (Business Intelligence Tool) Tableau • Train and update the team with new technologies/updates in designing and preparing Reports and Dashboards • Preparing PowerPoint presentation and publishing to global stakeholders • Preparing SFDC ad-hoc reports and dashboards and publishing for global stakeholders • Supporting Biz Analytics team in publishing Tableau workbooks Highlights • Reduced the process of preparing the recurring Excel reports and Dashboards to few minutes with 100% accuracy • Received applauds from global stakeholders for consistent quality and accurate reports • Received applauds from global stakeholders as was meeting the timelines consistently • Designed a global report which shall be used by finance and sales team for territory budget and headcount planning for APAC region

Hyderabad, Andhra Pradesh, India.

Automation, Analysis and Designing of ReportsDeliverables1) Automation of MIS reports using VBA.2) Complete Automation of CIGNA Process Reports  i. Care Master (Frequency: Weekly; ETA: 2Hrs; ETA After Automation: 3Sec) ii. NTSD Master (Frequency: Daily; ETA: 1Hrs; ETA After Automation: 3Sec) iii.TL Care Master (Frequency: Monthly; ETA: 3Hrs; ETA After Automation: 3Sec)3) Complete Automation of Rogers Communication Process Reports  i. Commissions Report (Frequency: Monthly; ETA: 4Hrs; ETA After Automation: 3Sec) ii. Absenteeism Report (Frequency: Monthly; ETA: 2Hrs; ETA After Automation: 3Sec) iii. Vendors Report (Frequency: Daily; ETA: 1Hrs; ETA After Automation: 3Sec)4) Complete Automation of Sprint Process Reports  i. Sprint Outlier Report (Frequency: Weekly; ETA: 16-20Hrs; ETA After Automation: 10Sec) ii. Sprint Daily Extreme Outlier Report (Frequency: Twice a Week; ETA: 2Hrs; ETA After Automation: 3Sec)5) Handling MIS, Ace Survey – For all LOB’s and other critical business analysis.Highlights1) Received applauds for automation of MIS reports from all the stake holders.2) Maintained average report generating time to 3Sec3) Received applauds for the user friendly automated reports.4) Designed and published the dashboards and was integrated in automation.

Hyderabad, Andhra Pradesh, India

Supporting regions: Hyderabad, Chennai, Manila (Philippines)Team: Shared Services;Client: AT & TDeliverables • Handling MIS and other critical business analysis, and Automation of MIS and IDO reports using VBA • Sending various reports on day-to-day basis (DAILY SNAPSHOT) needed for process improvement • Weekly and Monthly associate performance report (TRANSFORMER and OPEL respectively for Hyderabad region) • Monthly and Quarterly KPI reports (3 regions-Hyderabad, Chennai, Manila (Philippines) for 8 Processes) • Sending Monthly 6th day allowance and night shift allowance report for Hyderabad region to HR Team • Sending Monthly SAM (Seat Allocation Management) report to Admin Team • Updating and sending Weekly Resource Roster and Attendance Compliance Report • Updating and sending Daily, Weekly, Monthly and Quarterly Baselines Highlights • Consistently received applauds for sending accurate MIS reports before deadlines from all the stake holders • Was available to all the stake holders at any given point of time for other critical business analysis and sent accurate analysis report before deadlines • Consistently received applauds for updating and automation of MIS reports • Updated all the raw data reports downloaded daily from EM (Enterprise Manager), Smart Chat Tool, Attendance in monthly and quarterly format from the day one and brought awareness about the location of the data to all the stake holders for reference and quick analysis • Manually updated Weekly Resource Roster, 6th Day allowance, Night Shift allowance from the data collated from all the stakeholders on day-to-day basis, which helped in preparing the monthly SAM report and sending to HR and Admin Team on time • Associated in providing analyzed data and preparing MS PowerPoint deck for Six Sigma Project (for BOS Billing Process) and for Lean Project (for OMA Process) • Training IDO and other process associates in MS Excel and providing updates in the changes in Technologies

Hyderabad, Andhra Pradesh, India

Supporting regions: UK and IrelandTeam: Shared Services - Sales Operation;Process: EMEA Sales Deliverables • Handling process improvements, Customers Pre and Post Sales Queries, quality audits, MIS, other critical business metrics • Handling a team of 20 members supporting UK and Irish regions • Sending various reports on day-to-day basis needed for process improvement. • Providing inbound, outbound assistance & resolution to customers through on-call assistance & through e-mails • Dealing with business customer’s grievances related to Pre and Post Sales Queries • Handling Matrices that mainly involved customer satisfaction as one of the major elements apart from problem resolution and time taken to resolve an issue, and AUX & Schedule Adherence • Mentoring individual cases which basically calls for auditing the follow up being done on each case and ensure the issue is being resolved in a right manner • Providing feedback to the associates to ensure effective and speedy resolution • Taking care of online escalations & providing regular feedback to the agents • Directing calls to concerned team based upon customers issue with zero percent error and least call handling time Highlights • Built automated UK and Ireland Sales Operation Process guide using MS Excel VBA and Access Database which helped in reducing the Resolution Time with increase in Customer Satisfaction as this guide provides the exact contact or department details of Pre and Post Sales Queries. Also, helped in reducing the New Hire Training Program from a month to a week. Also used by CCOD (Call Center Operations Department) in tracking and analyzing the various telecom Issues, allocation and performance of VDN’s and Skillset’s • Introducing new process which would tantalize, in meeting business objective with keeping in mind resolution with customer satisfaction • Successfully achieved target of 85% Customer Satisfaction with 97% problem resolution & 100% quality scores

Secunderabad, Andhra Pradesh, India

Deliverables • Design website projects based on customer needs using PHP, Java scripts, Perl using Xampp IDE • Identify the technology to develop the project based on the web traffic expected • Writing Test Scripts • Design the Database like MySQL, MS Access • Updating management and clients on the progress of the projects • Mentoring teams with new updates and technologies

Hyderabad, Andhra Pradesh, India

Deliverables • Design and coding Online and Offline event-based Applications using VB, VBA using Visual Studio IDE and Java using NetBeans IDE & web servers like Tomcat and Java web server. • Design Database like Oracle, My SQL

Hyderabad, Andhra Pradesh, India

Deliverables • Coding event based online applications using Perl and Java.

Post Graduation In Managing Information Systems And Computer Applications, Managing Information Systems

Post Graduation Diploma In Global Sales And Marketing, Global Sales And Marketing

Bachelor Of Science In Electronics Technology, Electrical, Electronics And Communications Engineering