Customer Success Manager
Current- Manages post-sale activities for enterprise accounts in NA and EMEA regions, including onboarding, adoption, expansion, NPS tracking, renewals, retention, and QBRs.- Specializes in configuring VMs and managing cloud workloads within the Rubrik Security Cloud environment.- Acts as the SPOC for the cloud workload adoption program, collaborating with engineering and project management teams to enhance product adoption and identify churn risks.- Proficient in generating reports using Salesforce and Tableau for data-driven decision-making.- Expertise in delivering product trainings for internal teams and external stakeholders to ensure successful implementations.