Leemarx Krishna Email & Phone Number

Umhlanga, Kwazulu-Natal, South Africa

*Excellent written and verbal communication skills*Proficient in Microsoft Office and project management software*Demonstrated ability to meet deadlines and manage multiple projects*In-depth knowledge of performance metrics*Organizing tasks and setting goals in morning meetings.*Attendance Report sent to HR Daily.*Able to function in a team/ Collaboration skills.*Providing direction and guidance to the team by sending Daily Stats.*Monitoring progress and providing support by listening to calls and upload a QA marking to understand what skills and knowledge Gaps & providing feedback on the output of the calls.*liaison with the client to enhance better understanding of the clients requirements.*Dip check Calls*Side by Side to Improve performance*Coaching to improve skills in varies departments, Such as Home move, Prepayment, PAYG, Debt Collections & SME.*Encouraging creativity & innovation by having a Positive & helpful Attitude*Target Driven Mindset* Take Manager Calls, to assist my team.*Building Commission files as we have varies Departments, so we have varies Comm Files.*Solving problems and resolving conflicts by developing & Training advisors, due to team splits, as I am multi skilled in Home move, Prepayment, PAYG, Debt Collections & SME.*Adaptability

Umhlanga, Kwazulu-Natal, South Africa

• Lead, motivate and engage a team of advisors, enabling and empowering them to achieve projected KPIs. • Management of performance on an individual and team level via: o Consistent coaching, call monitoring and feedback. o Completion of one-to-one reviews o Regular team meeting and briefs o Ensuring all individual agents understand KPI’s, goals and objections and how to achieve and maintain these. o Reward good performance.o Address under performance in a timely and appropriate manner through improvement plans and/or disciplinary procedures (in conjunction with Human Resources) o Analyse and act upon Employee Engagement feedback to maximise team productivity and motivation. Minimise absence and Attrition. • Analyse, interpret, present and act upon complex data maximising MI reporting systems and proactively drive and achieve teams’ targets. • Manage absence to a high degree of detail and ensure that adequate support and or disciplinary action is taken (in conjunction with Human Resources and company policies) • Handle customer complaints escalated from advisors ensuring superior customer experience is achieved. • Perform additional duties as direct by my Customer Experience Leader

Umhlanga, Kwazulu-Natal, South Africa

* Sell Electricity and Gas Energy to the UK* Explain which of all is the cheapest provider that has the Tariff* Explain Unit Rates & Standing charges

Umhlanga, Kwazulu-Natal, South Africa

* Sales Product was Mobile phone* Explaining Insurance as a VAT* Inbound Sales team, running credit checks.

Umhlanga, Kwazulu-Natal, South Africa

* Extracting Call recording and transfering the data to outsourced Call centers.* Consistent coaching, call monitoring and feedback. * Holding Leveling sessions with Kc's on finding new ways to improve Quality of Calls..* Discuss any trends that have been identifiedby call monitoring.

Umhlanga, Kwazulu-Natal, South Africa

*Home Move* Customer Service Excellence* Providing product information for home internet