We are a specialist independent interaction quality monitoring service based in Durban, South Africa. At a considerable saving to onshore costs, we deliver a quality assurance solution that offers service levels equal to anywhere in the world.
Our business was specifically designed to provide companies with accurate, concise and timely insight on how their customer contacts are being handled. Our management team has extensive experience from many years of operating in customer service delivery and regulated sectors, we have significantly reduced risks for our clients, whilst improving the level of insight they receive from their customer contacts.
Our experience includes providing quality solutions to some of the leading brands in the mobile technology, telecommunications, leisure, retail and financial service sectors, serving customers across the UK and Australia.
If you use a contact centre to handle your customer interactions we can help you. We implement confidential remote listening and provide our clients with detailed quality reporting and insight, not just on what is happening during customer interactions, but also what customers are saying about products and/or services.
Company Details
- Employees
- 82
- Founded
- 2012
- Address
- Durban, Kwa-Zulu Natal
- Industry
- Outsourcing And Offshoring Consulting
- Website
- callinsight.co.za
- Keywords
- Customer Interaction Monitoring & Reporting, Contact Centre Quality Solutions, Insight Reporting.
- HQ
- Durban, Kwa-Zulu Natal
Call Insight Questions
Call Insight's website is callinsight.co.za
Call Insight's LinkedIn profile is https://za.linkedin.com/company/call-insight
Call Insight has
82 employees.
View email and phone details for 82
employees at Call Insight.
Call Insight's industry is
Outsourcing and Offshoring Consulting
Call Insight's top competitors are
Linbaz Business Solutions,
Connect Iq (Pty) Ltd,
Call Centre Helper,
Rewardsco,
Remote Global Ltd,
Call Centre Worx,
Ignition Cx,
Advocate Society,
Cci Global,
A Square Consultants.
Call Insight's categories are Outsourcing and Offshoring Consulting
Call Insight's founding year is 2012
