Call Insight

We are a specialist independent interaction quality monitoring service based in Durban, South Africa. At a considerable saving to onshore costs, we deliver a quality assurance solution that offers service levels equal to anywhere in the world. Our business was specifically designed to provide companies with accurate, concise and timely insight on how their customer contacts are being handled. Our management team has extensive experience from many years of operating in customer service delivery and regulated sectors, we have significantly reduced risks for our clients, whilst improving the level of insight they receive from their customer contacts. Our experience includes providing quality solutions to some of the leading brands in the mobile technology, telecommunications, leisure, retail and financial service sectors, serving customers across the UK and Australia. If you use a contact centre to handle your customer interactions we can help you. We implement confidential remote listening and provide our clients with detailed quality reporting and insight, not just on what is happening during customer interactions, but also what customers are saying about products and/or services.