Lee Palmer personal email
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An experienced and successful in life Operational leader with a reputation for delivering effective change and efficient operations through existing and emerging technologies. I have occupied operational management, relationship management and strategic leadership positions spanning 13 years, translating strategy into operational reality with a customer focused approach, generating the right business and customer outcomes. Having won the business award for innovation in 2015, I am a highly motivated, strategic thinker with a strong commercial understanding and vision to develop the right culture leading to high performing teams. A solution orientated style with a particular strength in gaining business efficiencies through technology, people and process with a proven ability to lead and develop high performing leadership teams, coupled with a strong understanding of business process improvement, Lean methodologies and continuous improvement. A strong advocate of exploring the use of emerging technologies and automation to build resilience, control and generate capacity and obtain efficiencies
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Regional Head Of OperationsLiberataBristol, Gb
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Head Of OperationsLiberata Oct 2018 - Present
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Head Of OperationsComplete Cover Group Jan 2017 - Sep 2018Newport, United Kingdom -
Operations ManagerBrightside Insurance Feb 2013 - Dec 2016Bristol, United KingdomOperational Leader within UK top 20 general insurance Broker providing clear direction and leadership to Team Leaders and across Customer Service & Support functions including fraud, finance and credit control in a fast paced, multi-channel environment across standard and high risk insurance channels from inception through to FNOL and claims. Full accountability of all key service standards and deliverable's whilst developing and implementing operational strategies which deliver exceptional customer service, maximise income, whilst ensuring compliance within a highly regulated environment. -
Operations ManagerLiberata Sep 2010 - Feb 2013Clevedon, United KingdomOperations Manager within Local and Central Government outsourcing provider. Led initiative to merge and develop a centralised operational hub distributed over 13 National sites including City of London business district and Heathrow airport. Full operational responsibility and accountability for Circa 50 employees and 4 Team Leaders within specialist Customer Service and Support Teams, across multiple clients and channels.
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Senior Team ManagerLiberata Apr 2005 - Sep 2010Weston Super MareOccupying a variety of operational roles within Liberata BPO arena in local Government across national sites dependant on resource need and campaign activity. Led multiple front and back office teams over the period, number varying from 10 -20 agents. Specialised in collections and recovery of revenues, including the provision to become the local authority representative at magistrate’s court when applying for court summons.Led as appeals officer in tribunal cases, preparing defences against claims and presenting to panels members, decision which define central legislation. Specific requirement for internal and external Client and key stakeholder engagement, ensuring the needs and expectations for each were exceeded.
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Team LeaderBt Dec 1998 - Apr 2005Bristol, United KingdomLeading 15 agents across inbound and outbound sales and retention campaigns within the telephony market with prime objective to retain and up sell to existing BT customers. On going success delivered through development, coaching and clear objectives.
Lee Palmer Skills
Lee Palmer Education Details
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Higher National Diploma -
St Brendan'S CollegeComputer Science, Business Studies, Sociology -
Clarks Grammer School
Frequently Asked Questions about Lee Palmer
What company does Lee Palmer work for?
Lee Palmer works for Liberata
What is Lee Palmer's role at the current company?
Lee Palmer's current role is Regional Head Of Operations.
What is Lee Palmer's email address?
Lee Palmer's email address is le****@****ail.com
What schools did Lee Palmer attend?
Lee Palmer attended University Of Wales Trinity Saint David, St Brendan's College, Clarks Grammer School.
What are some of Lee Palmer's interests?
Lee Palmer has interest in Children, Disaster And Humanitarian Relief.
What skills is Lee Palmer known for?
Lee Palmer has skills like Bpo, Stakeholder Engagement, Stakeholder Management, Employee Engagement, Cultural Transformation, Manage Client Relationships, Team Management, Process Improvement, Organizational Effectiveness, Operational Efficiency, Microsoft Office, Operations Management.
Who are Lee Palmer's colleagues?
Lee Palmer's colleagues are Kirsty Proudfoot, Mark Hechle, Julienne James, Alison Cordingley, Dave D Gardier, Jane Prendergast, Mark Green.
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2yahoo.ca, saiglobal.com -
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Lee Palmer
Greater Bristol Area, United Kingdom1landg.com -
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Lee Palmer
Egham
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